Lead Retail Operations

Vail Resorts; Dover (VT); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Free ski/board passes

Employee discounts

401(k) Retirement Plan

Training and development

Referral program

Job summary

Vail Resorts is seeking a Retail Lead for the Winter Seasonal period in Vermont. The role guides daily retail operations, directs the sales floor, and delivers outstanding guest service with strong product knowledge and leadership.

You will coordinate with store leadership on staffing, merchandising, and promotions, while maintaining pricing accuracy and inventory control. This position requires 1–3 years in retail leadership and a flexible weekend/holiday schedule.

Qualifications

• Minimum 1–3 years of retail experience, preferably in a lead, senior associate, or supervisory role.
• Proven ability to deliver exceptional customer service and support daily retail operations.
• Experience with merchandising, promotional execution, and sales floor management.
• Basic inventory management experience, including receiving and stock accuracy.
• Working knowledge of ski and snowboard equipment, apparel, and guest needs.
• Proficiency with retail POS and store systems; flexible scheduling.

Responsibilities

• Lead daily retail operations, including opening/closing procedures and adherence to standards.
• Direct sales floor activities and provide guidance to team members throughout the day.
• Deliver exceptional guest service and set the standard for product knowledge and engagement.
• Communicate attendance and staffing needs to store leadership and manage breaks per policy.
• Collaborate with leadership to ensure merchandising and promotional displays are consistent.
• Ensure team is updated on promotions and key communications.
• Verify pricing, promotions, and signage; maintain accurate display and signage.
• Support inventory processes, stock organization and discrepancy reporting.

Skills

Retail leadership

Customer service

Merchandising

Inventory management

Product knowledge

POS systems

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Retail Lead is a frontline leader responsible for guiding daily retail operations and supporting the overall success of the store. This role serves as a lead resource for the retail team, directing day-to-day activities, ensuring operational standards are maintained, and delivering exceptional guest service. The Retail Lead utilizes advanced operational knowledge to resolve moderately difficult issues, influence team performance, and drive consistency in processes and execution.

Through hands-on leadership, the Retail Lead directly impacts guest and employee satisfaction by fostering a positive work environment, ensuring clear communication, and maintaining high standards of service, merchandising, and operational excellence. The ideal candidate possesses strong knowledge of ski and snowboard equipment, apparel, and accessories, enabling them to confidently assist guests, provide product recommendations, support team development, and enhance the overall mountain retail experience.

Job Specifications:

• Starting Wage: $23.00 - $26.88/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Lead daily retail operations, including opening and closing procedures, and ensure all operational standards are consistently followed.
• Manage and support sales floor activities, providing direction and assistance to team members throughout the day.
• Deliver exceptional guest service and set the standard for customer engagement, product knowledge, and service recovery.
• Communicate attendance concerns and staffing issues to store leadership and coordinate employee breaks in accordance with company policies and state regulations.
• Partner with operational leadership to ensure merchandising standards, product presentation, and promotional displays are executed consistently.
• Ensure all team members receive and understand operational updates, promotions, and other key communications.
• Verify pricing accuracy and ensure all promotional offers, markdowns, and signage are current and correctly displayed.
• Support inventory accuracy through adherence to inventory processes, stock organization, and discrepancy reporting.

Job Requirements:

• Minimum 1-3 years of retail experience, preferably in a lead, senior associate, or supervisory capacity.
• Proven ability to deliver exceptional customer service and support daily retail operations.
• Experience with merchandising, promotional execution, and sales floor management.
• Basic inventory management experience, including receiving, stock replenishment, and inventory accuracy practices.
• Working knowledge of ski and snowboard equipment, apparel, accessories, and guest needs; ability to make product recommendations based on skill level and intended use.
• Proficiency with retail point-of-sale and operational systems and the ability to work a flexible schedule, including weekends, holidays, and peak business periods.

The expected pay range is$23.00 - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.