Lead Retail Operations

Vail Resorts; South Lake Tahoe (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Ski/Mountain Perks—Free passes for you

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional de

Referral Program

Job summary

Vail Resorts in South Lake Tahoe is hiring for a winter seasonal Retail Lead to drive excellent customer service and retail operations. You will guide daily priorities, delegate tasks, and train Customer Experience Guides, partnering with store leadership to meet brand objectives in the absence of management.

The role emphasizes coaching, product knowledge, and merchandise management, with a focus on creating a positive work environment and strong guest relations.

Qualifications

• Two or more seasons of relevant professional experience, ski industry preferred.
• Proven service experience and thriving in a team-based atmosphere
• Experience successfully working in an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively
• History of building and maintaining relationships with ease and desires to put the customer at the center of everything they do
• Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity
• High School Diploma or GED Equivalent; Business area training or education preferred
• Ability to work in a fast-paced retail environment, multitask and manage multiple customers
• Ability to work a flexible schedule including nights, holidays, and weekends
• Must be able to communicate fluently in English

Responsibilities

• Oversee all aspects of all retail/rental operations
• Empower the staff to offer outstanding service through consistent personal examples and encouragement.
• Offer proactive coaching (both constructive and complimentary) to continually elevate customer service.
• Demonstrate initiative and seek opportunities to grow your own skills and welcome feedback and to grow from it.
• Assist in training and development of all team members and foster an environment of continued learning.
• Maintain a safe and secure environment for your team and customers and resolve any concerns quickly.
• Committed to creating a working environment that is supportive, positive, respectful and free from harassment.

Skills

Two or more seasons of relevant pro-"?

Education

High School Diploma or GED

Business area training

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons


• MORE employee discounts on lodging, food, gear, and mountain shuttles


• 401(k) Retirement Plan


• Employee Assistance Program


• Excellent training and professional development


• Referral Program

Job Summary:
As a Retail Lead, you maintain an environment that promotes employee learning and customer service through encouragement and coaching. You help to identify the priorities of each day, delegate necessary tasks and train Customer Experience Guides. Partner with store leadership to ensure operational and brand objectives are met even in their absence. Assist customers with selection and purchase of merchandise by providing great product knowledge. Maintain well stocked stores with a variety of product for the guest needs and wants. Organize store to keep clean and neat & merchandise the store during downtimes: folding, hanging, steaming and stocking. Manage proper use of the POS system and other tools to perform the job correctly. Performs daily opening and closing procedures and is responsible for correct accounting procedures.

Job Specifications:

Starting Wage: $23.00/hr - $26.88/hr

Employment Type: Winter Seasonal 2026/2027

Shift Type: Full Time and Part Time hours available

Minimum Age: At least 18 years of age

Housing Availability: No

Job Responsibilities :

• Oversee all aspects of all retail/rental operations


• Empower the staff to offer outstanding service through consistent personal examples and encouragement.


• Offer proactive coaching (both constructive and complimentary) to continually elevate customer service.


• Demonstrate initiative and seek opportunities to grow your own skills and welcome feedback and to grow from it.


• Assist in training and development of all team members and foster an environment of continued learning.


• Maintain a safe and secure environment for your team and customers and resolve any concerns quickly.


• Committed to creating a working environment that is supportive, positive, respectful and free from harassment.

Job Requirements:

• Two or more seasons of relevant professional experience, ski industry preferred.


• Proven service experience and thriving in a team-based atmosphere


• Experience successfully working in an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively


• History of building and maintaining relationships with ease and desires to put the customer at the center of everything they do


• Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity.


• High School Diploma or GED Equivalent; Business area training or education preferred


• Ability to work in a fast-paced retail environment, multitask and manage multiple customers


• Ability to work a flexible schedule including nights, holidays, and weekends


• Must be able to communicate fluently in English

The expected pay range is$23.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.