Lead Retail Framing & Customer Experience Manager

The Michael's Companies; Los Angeles (CA); On-site; USD 2,755,000 - 3,334,000; Full time

Job summary

The Michael's Companies in Los Angeles is seeking a Retail Customer Service Manager to lead a framing-focused sales team. You will coach staff, drive custom framing sales, and ensure timely delivery of framing projects.

Responsibilities include managing inventory, shrink and safety programs, and assisting with onboarding and training. Availability for nights and weekends is expected in a public retail setting.

Qualifications

• Basic computer skills required.

Responsibilities

• Lead and coach a team to build customer relationships while selling custom framing solutions.
• Ensure high-quality custom framing solutions are delivered on time by planning workload with the Store Manager.
• Achieve KPI targets and manage the framing team to meet role KPIs.
• Oversee inventory, shrink and safety programs; manage truck unloading and stocking.

Skills

Basic computer skills

Job description

The Michael's Companies in Los Angeles is seeking a Retail Customer Service Manager to lead a framing-focused sales team. You will coach staff, drive custom framing sales, and ensure timely delivery of framing projects.

Responsibilities include managing inventory, shrink and safety programs, and assisting with onboarding and training. Availability for nights and weekends is expected in a public retail setting.