Lead Retail Associate - Customer Service & Ops

Dollar General Corporation; Lake City (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Dollar General Corporation is seeking a Cashier/Stocker to lead in the absence of store management, assist with plan-o-gram setup, and deliver excellent customer service. You will unload trucks, stock shelves, process shipments, and help maintain a clean, safe store environment.

Responsibilities include operating the cash register, handling payments, and assisting customers with locating products. This role emphasizes teamwork, loss prevention, and adherence to company SOPs.

Qualifications

• High school diploma or equivalent and six months of supervisory experience (or related training) preferred.
• Relocation assistance is not available for this position.
• Dollar General Corporation is an equal opportunity employer.

Responsibilities

• Unload trucks according to the prescribed process for the store.
• Follow company work processes to receive, open and unpack cartons and totes.
• Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.
• Restock returned and recovered merchandise.
• Order zones and drop shipment categories, following prescribed ordering practices.
• Assist in plan-o-gram implementation and maintenance.
• Assist customers by locating merchandise.
• Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
• Greet customers as they enter the store.
• Maintain register countertops and bags; implement register countertop plan-o-grams.
• Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
• Collect payment from customer and make change.
• Clean front end of store and help set up sidewalk displays.
• Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
• Provide superior customer service leadership.
• Follow company policies and procedures as outlined in the SOP manual, Employee Handbook, and company communications.
• Open and/or close the store under specific direction of the Area Manager.
• Authorize and sign for refunds and overrides; count register; make bank deposits.
• Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
• Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager.
• Monitor cameras for unusual activities (customers and employees), if applicable.
• Supply cashiers with change when needed.
• Complete all required paperwork and documentation according to guidelines and deadlines as assigned.

Skills

Cash handling

Customer service

Mathematical calculations

Plan-o-gram reading

Stock & merchandising

Loss prevention

Interpersonal comms

Safety compliance

Education

High school diploma or equivalent

Supervisory experience preferred

Tools

IBM cash register

Cash handling systems

Job description

Dollar General Corporation is seeking a Cashier/Stocker to lead in the absence of store management, assist with plan-o-gram setup, and deliver excellent customer service. You will unload trucks, stock shelves, process shipments, and help maintain a clean, safe store environment.

Responsibilities include operating the cash register, handling payments, and assisting customers with locating products. This role emphasizes teamwork, loss prevention, and adherence to company SOPs.