Lead Retail Associate — Customer Experience Leader

Dollar General Corporation; Ravenna (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

Dollar General Corporation is seeking a Lead Sales Associate to join our team. The role focuses on delivering excellent customer service, operating the cash register, stocking shelves, and keeping the store clean and organized.

You will lead by example and, in the manager's absence, perform leadership duties to support profitability and store assets. The position requires strong communication, adherence to safety policies, and the ability to follow planograms and merchandising guides.

Qualifications

• Effective interpersonal and oral communication skills.
• Understanding of safety policies and practices.
• Ability to read and follow planogram and merchandise presentation guides.
• Ability to perform cash register functions.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Ability to drive own vehicle to the bank to deposit money.

Responsibilities

• Provide superior customer service leadership; greet and assist customers.
• Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
• Follow company work processes to receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays.
• Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.
• Assist in implementation and maintenance of planograms.
• Open and close the store under specific direction of the Store Manager.
• Perform additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence.

Skills

Customer service leadership

Cash handling procedures

Planogram understanding

Merchandise stocking

Safety policies

Cash register operation

Education

High school diploma or equivalent

Job description

Dollar General Corporation is seeking a Lead Sales Associate to join our team. The role focuses on delivering excellent customer service, operating the cash register, stocking shelves, and keeping the store clean and organized.

You will lead by example and, in the manager's absence, perform leadership duties to support profitability and store assets. The position requires strong communication, adherence to safety policies, and the ability to follow planograms and merchandising guides.