Lead Restoration Technician: Growth, Certifications & Overtime

Neighborly Company and its affiliates; Winston-Salem (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k

15 days paid time off

Health insurance option

Supplemental insurance

Job summary

Rainbow Restoration in Winston-Salem, NC is seeking a Lead Restoration Technician. The role involves delivering restoration services after fire, water, smoke, or mold damage and supporting customers through challenging times.

You’ll work with a team, follow established procedures, and document jobs with photos, notes, and videos. On-call bonuses, overtime, and advancement opportunities accompany a stable, growth‑oriented career path.

Qualifications

• Must be able to provide exceptional customer service and demonstrate empathy.
• Strong attention to detail to document losses accurately.
• Ability to work well in a team and maintain a professional appearance and attitude.

Responsibilities

• Follow remediation and restoration procedures for cleanup of the customer's home and possessions, using the appropriate equipment and personal protection equipment.
• Help maintain company equipment.
• Collect and record detailed documentation about the job, including photos, notes, and videos.
• Communicate with property owners, showing empathy for their loss.
• Conduct minor demolition
• Ensure fellow technicians are completing jobs in a timely and efficient manner.

Skills

Customer service

Empathy

Attention to detail

Team player

Positive attitude

Safety awareness

Tools

Hand tools

Power tools

Job description

Rainbow Restoration in Winston-Salem, NC is seeking a Lead Restoration Technician. The role involves delivering restoration services after fire, water, smoke, or mold damage and supporting customers through challenging times.

You’ll work with a team, follow established procedures, and document jobs with photos, notes, and videos. On-call bonuses, overtime, and advancement opportunities accompany a stable, growth‑oriented career path.