Lead Restoration Tech

Neighborly Company and its affiliates; Winston-Salem (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k

15 days paid time off

Health insurance option

Supplemental insurance

Job summary

Rainbow Restoration in Winston-Salem, NC is seeking a Lead Restoration Technician. The role involves delivering restoration services after fire, water, smoke, or mold damage and supporting customers through challenging times.

You’ll work with a team, follow established procedures, and document jobs with photos, notes, and videos. On-call bonuses, overtime, and advancement opportunities accompany a stable, growth‑oriented career path.

Qualifications

• Must be able to provide exceptional customer service and demonstrate empathy.
• Strong attention to detail to document losses accurately.
• Ability to work well in a team and maintain a professional appearance and attitude.

Responsibilities

• Follow remediation and restoration procedures for cleanup of the customer's home and possessions, using the appropriate equipment and personal protection equipment.
• Help maintain company equipment.
• Collect and record detailed documentation about the job, including photos, notes, and videos.
• Communicate with property owners, showing empathy for their loss.
• Conduct minor demolition
• Ensure fellow technicians are completing jobs in a timely and efficient manner.

Skills

Customer service

Empathy

Attention to detail

Team player

Positive attitude

Safety awareness

Tools

Hand tools

Power tools

Job description

Do you want variety in your job, where every day is different? Do you enjoy rolling up your sleeves to get things done? Are you looking for a career where you can make a difference and make potentially 100k per year?

If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as a Restoration Technician!

At Rainbow Restoration, you'll help people when their home, property, or business suffers damage from fire, water, smoke, or mold.

If you're ready to start a career where you do something different every day and enjoy knowing that you're making a difference in the lives of our customers, we want to talk to you!

Why You Should Join Our Team as a Lead Restoration Technician

• We invest in you. We provide you with the training you need and help you get industry certifications. And when you get your certification, you'll have the opportunity to make more money.


• This is a career. You'll be learning a trade that has ongoing opportunities for growth. You can cross-train in different kinds of restoration, such as fire, water, smoke, and mold. There are also opportunities for advancement and promotions.


• You can make extra money with on-call bonuses and overtime. You'll have opportunities to boost your income when there are after-hours and emergency calls to respond to.


• You'll be helping people when they need it most. You'll be helping people at one of the most challenging times of their life by restoring their property back to what it was before the damage happened.


• This is a stable industry. Restoration services will always be needed when a disaster strikes at someone's home or business. This means you'll have a long-term opportunity to use your skills with us at Rainbow Restoration.

Your Responsibilities as a Lead Restoration Technician

You'll be a key component of our team providing restoration services to our customers. As you grow in experience, here are some of the things you will do:

• Follow remediation and restoration procedures for cleanup of the customer's home and possessions, using the appropriate equipment and personal protection equipment.


• Help maintain company equipment.


• Collect and record detailed documentation about the job, including photos, notes, and videos.


• Communicate with property owners, showing empathy for their loss.


• Conduct minor demolition


• Ensure fellow technicians are completing jobs in a timely and efficient manner.

How to be Successful as a Lead Restoration Technician

Your success as a Restoration Tech is entirely within your control.

We won't sugarcoat it; this can be a tough job. You'll often work in attics, basements, crawl spaces, and other rooms in a home that are contaminated due to fire or flood or other damage. You can't be afraid to get dirty.

Being detailed in your notes and documentation is key to your success.

You’ll be a great fit to grow in this role if:

You know how to provide exceptional customer service. You show empathy for the customer, you are friendly, and you are always professional in both your appearance and your attitude.

You have great attention to detail. This is key to ensuring that the detailed documentation of a loss are accurate and complete. Using the latest systems and technology ensures that we do projects right the first time every time.

You are a team player. As part of a team passionate about helping others, you must be dedicated to excellence and ready to step up and help, no matter what.

You are positive and have a resilient attitude. You find excitement in the unknown and are eager to show up on time to do what it takes to get the job done.

You are comfortable using hand and power tools. You'll be working with the best equipment during demolition projects to ensure properties are restored.

Job Requirements for the Lead Restoration Technician

Here are the minimum requirements to be considered for this job.

• Must have a valid driver's license.


• Must be able to lift 50 pounds unassisted.


• Must be able to walk/stand for long periods of time, climb ladders, and work in tight spaces.


• Must be able to wear respiratory equipment and PPE.


• Must be available to work after hours, and on rotation for emergency calls.

Benefits

The pay range for this position is a base hourly pay of $20 per hour with per job bonuses and overtime available.

• 401k


• 15 days paid time off


• Health insurance option


• Supplemental insurance