Lead Restoration Project Supervisor

IICRC; Austin, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

The Restoration Supervisor at IICRC leads restoration projects, coordinating technicians and resources to deliver quality results and a positive customer experience. As the front-line representative of the SERVPRO® brand, this role emphasizes Here to Help commitment and effective communication with clients, managers, and field staff.

Responsibilities include supervising technicians, ensuring safety practices, maintaining documentation, and driving timely project completion while managing

Qualifications

• High school diploma or GED required.
• IICRC certifications preferred.
• Minimum 1 year of experience in cleaning, restoration, or construction.
• Experience in a supervisor role preferred.
• Effective written and oral communication skills.

Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to Restoration Technicians and supervise their activities.
• Coordinate and perform restoration processes as scheduled and ensure quality control.
• Identify safety hazards and establish control measures for safety of occupants and workers.
• Oversee safe work practices and safety/risk management guidelines.
• Document a detailed and accurate job file to support services provided.
• Manage labor and consumables; protect and use equipment and materials properly.
• Coach and train Restoration technicians.
• Communicate with Restoration manager and office staff on progress and issues.
• Perform daily to monthly vehicle and equipment maintenance; oversee facilities.

Skills

Effective written and oral comms

Leadership

Customer service

Education

High school diploma / GED

IICRC certifications preferred

Job description

The Restoration Supervisor at IICRC leads restoration projects, coordinating technicians and resources to deliver quality results and a positive customer experience. As the front-line representative of the SERVPRO® brand, this role emphasizes Here to Help commitment and effective communication with clients, managers, and field staff.

Responsibilities include supervising technicians, ensuring safety practices, maintaining documentation, and driving timely project completion while managing