Lead Restaurant Ops: Kitchen & Guest Experience Pro

New York Pizzeria; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Russo's New York Pizzeria & Italian Kitchen is seeking a hands-on Restaurant Manager to lead all aspects of operations, drive profitability, and uphold the standard for food quality, service, and guest experience across front- and back-of-house teams.

You will hire, train, and develop staff, manage schedules and costs, ensure health and safety compliance, monitor inventory, and review financial performance while promoting the brand in the local community.

Qualifications

• Experience as a Restaurant Manager, Kitchen Manager, or Hospitality Manager.
• Strong leadership and guest service skills.
• Solid understanding of food & beverage operations and menu knowledge.
• Experience with restaurant management software, reporting, and analytics.
• Financial acumen with experience managing costs and budgets.
• Ability to lead calmly in a high-volume environment.
• Hospitality management or culinary education is a plus.
• Required certifications: TABC and Food Handler.

Responsibilities

• Overseeing daily Front of House and Back of House operations.
• Delivering exceptional guest experiences and maximizing customer satisfaction.
• Organizing, supervising, and supporting shifts.
• Hiring, training, and developing cooks, pizza makers, and service staff.
• Managing schedules, labor, and staffing needs.
• Ensuring food quality, consistency, and adherence to standards.
• Monitoring inventory, ordering supplies, and forecasting needs.
• Maintaining compliance with health, safety, and sanitation regulations.
• Controlling costs, minimizing waste, and protecting profitability.
• Reviewing financial performance and preparing reports.
• Addressing customer feedback and resolving issues promptly.
• Representing and promoting the brand in the local community.
• Supporting marketing efforts and local events.

Skills

Leadership

Guest service

F&B operations

Restaurant software

Reporting & analytics

Cost control

Budget management

Team building

Menu knowledge

Education

Hospitality management education

Tools

POS systems

Reporting software

Job description

Russo's New York Pizzeria & Italian Kitchen is seeking a hands-on Restaurant Manager to lead all aspects of operations, drive profitability, and uphold the standard for food quality, service, and guest experience across front- and back-of-house teams.

You will hire, train, and develop staff, manage schedules and costs, ensure health and safety compliance, monitor inventory, and review financial performance while promoting the brand in the local community.