KITCHEN MANAGER / AGM

New York Pizzeria; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Russo's New York Pizzeria & Italian Kitchen is seeking a hands-on Restaurant Manager to lead all aspects of operations, drive profitability, and uphold the standard for food quality, service, and guest experience across front- and back-of-house teams.

You will hire, train, and develop staff, manage schedules and costs, ensure health and safety compliance, monitor inventory, and review financial performance while promoting the brand in the local community.

Qualifications

• Experience as a Restaurant Manager, Kitchen Manager, or Hospitality Manager.
• Strong leadership and guest service skills.
• Solid understanding of food & beverage operations and menu knowledge.
• Experience with restaurant management software, reporting, and analytics.
• Financial acumen with experience managing costs and budgets.
• Ability to lead calmly in a high-volume environment.
• Hospitality management or culinary education is a plus.
• Required certifications: TABC and Food Handler.

Responsibilities

• Overseeing daily Front of House and Back of House operations.
• Delivering exceptional guest experiences and maximizing customer satisfaction.
• Organizing, supervising, and supporting shifts.
• Hiring, training, and developing cooks, pizza makers, and service staff.
• Managing schedules, labor, and staffing needs.
• Ensuring food quality, consistency, and adherence to standards.
• Monitoring inventory, ordering supplies, and forecasting needs.
• Maintaining compliance with health, safety, and sanitation regulations.
• Controlling costs, minimizing waste, and protecting profitability.
• Reviewing financial performance and preparing reports.
• Addressing customer feedback and resolving issues promptly.
• Representing and promoting the brand in the local community.
• Supporting marketing efforts and local events.

Skills

Leadership

Guest service

F&B operations

Restaurant software

Reporting & analytics

Cost control

Budget management

Team building

Menu knowledge

Education

Hospitality management education

Tools

POS systems

Reporting software

Job description

Lead the operation. Inspire the team. Own the experience.

We're looking for a hands-on Restaurant Manager to lead all aspects of Russo's New York Pizzeria & Italian Kitchen. In this role, you'll oversee daily operations, drive profitability, and set the standard for food quality, service, and guest experience.

You'll manage both front- and back-of-house teams, ensuring smooth operations from open to close. From motivating staff during bust shifts to monitoring costs and maintaining high standards, you'll lead by example in a fast-paced, high-volume environment.

What you'll be doing:

• O verseeing daily Front of House and Back of House operations
• Delivering exceptional guest experiences and maximizing customer satisfaction
• Organizing, supervising, and supporting shifts
• Hiring, training, and developing cooks, pizza makers, and service staff
• Managing schedules, labor, and staffing needs
• Ensuring food quality, consistency, and adherence to Russo's standards
• Monitoring inventory, ordering supplies, and forecasting future needs
• Maintaining compliance with health, safety, and sanitation regulations
• Controlling costs, minimizing waste, and protecting profitability
• Reviewing financial performance and preparing weekly, monthly, and annual reports
• Addressing customer feedback and resolving issues promptly
• Representing and promoting the brand in the local community
• Supporting marketing efforts, promotions, and local events

What we're looking for:

• Proven experience as a Resta urant Manager, Kitchen Manager, or Hospitality Manager
• Strong background in guest service leadership
• Solid understanding of food & beverage operations and menu knowledge
• Experience with restaurant management software, reporting, and analytics
• Strong leadership, communication, and team-building skills
• Financial acumen with experience managing costs and budgets
• Ability to lead calmly and confidently in a high-volume environment
• Hospitality management or culinary education is a plus
• Required certifications: TABC and Food Handler

If you're a motivated leader who thrives on building strong teams, delivering great food, and creating memorable guest experiences, we'd love to talk.

New York Pizzeria, Inc. is an Equal Opportunity Employer. New York Pizzeria, Inc. does not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant’s consideration for employments on a bases prohibited by local, state or federal law.

Russo's offers entrepreneurs a turnkey pizza franchise with authentic New York style pizza, comprehensive training, and ongoing operational support to help you grow a successful restaurant business.

Looking for a pizza and Italian restaurant near you? We proudly serve authentic Italian cuisine and New York-style pizza made from scratch using fresh, high quality ingredients.

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