SHIFT LEADER

New York Pizzeria; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Russo's New York Pizzeria is seeking a Shift Leader to oversee daily operations and act as the Manager on Duty. You will lead across front of house and kitchen, ensuring an exceptional guest experience and adherence to standards.

You will drive team performance, coach staff, and coordinate scheduling, ordering, and store organization. The role requires energy, reliability, and a readiness to work across all restaurant areas.

Qualifications

• Minimum 6 months of leadership experience.
• Strong communication and guest service skills.
• Basic math skills, including counting back change.
• Comfortable speaking, reading, and writing basic English.
• Outgoing, positive, and confident personality.
• Ability to multitask, problem-solve, and adapt quickly.
• Team-first mindset with a strong sense of urgency.
• Willingness to cross-train in all areas of the restaurant.
• Professional appearance in line with uniform standards.
• Reliable transportation.
• Must be 18 years or older.
• Ability to stand or walk for 6–8 hours and lift up to 50 lbs.

Responsibilities

• Leading and managing the shift as Manager on Duty (MOD).
• Delivering a positive guest experience and resolving issues as they arise.
• Ensuring food quality, accuracy, and adherence to Russo's standards.
• Supporting scheduling, organization, ordering, and team coordination.
• Coaching team members and maintaining a high sense of urgency.
• Keeping the restaurant clean, organized, and running efficiently.
• Jumping on across all roles when needed.

Skills

Leadership

Communication

Guest service

Math skills

English

Multitasking

Problem solving

Teamwork

Adaptability

Professionalism

Transportation

Stamina

Job description

Lead the floor. Set the pace. Own the shift.

As a Shift Leader at Russo's, you're the leader on duty and the go-to decision maker during your shift. Your role is to ensure every guest has a great experience, every order meets Russo's standards, and the restaurant runs smoothly from open to close.

You'll work across the restaurant–front counter, dining room, and kitchen–leading by example, supporting the team, and stepping in wherever needed. From customer service and team leadership to problem-solving in real time, you keep the operation moving and adapt as situations arise.

What you'll be doing:

• L eading and managing the shift as Manager on Duty (MOD)
• Delivering a positive guest experience and resolving issues as they arise
• Ensuring food quality, accuracy, and adherence to Russo's standards
• Supporting scheduling, organization, ordering, and team coordination
• Coaching team members and maintaining a high sense of urgency
• Keeping the restaurant clean, organized, and running efficiency
• Jumping on across all roles when needed

What we’re looking for:

• Minimum 6 months of leadership experience
• Strong communication and guest service skills
• Basic math skills, including counting back change
• Comfortable speaking, reading, and writing basic English
• Outgoing, positive, and confident personality
• Ability to multitask, problem-solve, and adapt quickly
• Team-first mindset with a strong sense of urgency
• Willingness to cross-train in all areas of the restaurant
• Professional appearance in line with uniform standards
• Reliable transportation
• M ust be 18 years or older
• Ability to stand or walk for 6–8 hours and lift up to 50 lbs

If you're ready to lead from the front, take ownership of your shift, and help set the standard for your team, we'd love to meet you.

New York Pizzeria, Inc. is an Equal Opportunity Employer. New York Pizzeria, Inc. does not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant’s consideration for employments on a bases prohibited by local, state or federal law.

Russo's offers entrepreneurs a turnkey pizza franchise with authentic New York style pizza, comprehensive training, and ongoing operational support to help you grow a successful restaurant business.

Looking for a pizza and Italian restaurant near you? We proudly serve authentic Italian cuisine and New York-style pizza made from scratch using fresh, high quality ingredients.

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