Lead Response & Appointment Concierge (Hybrid)

Lifted Logic Farms LLC; Olathe (KS); Hybrid; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Hybrid work schedule

Zusammenfassung

Lifted Logic Farms LLC seeks a Client Concierge to be the first voice for patients and customers across multiple medical aesthetics and healthcare clients. You will respond to inquiries within 30 minutes, use approved talking points, and book consultations in each client's scheduling system.

You will work on the Client Success team, collaborating with Account Managers and Strategic Growth, handling leads via forms, calls, and texts, and maintaining meticulous records in the CRM.

Qualifikationen

• 1+ year in front desk, patient coordinator, receptionist, inside sales, or call center role; healthcare experience preferred.
• Warm, confident phone presence and outbound follow-up experience.
• Excellent written communication for text and email follow-up.
• Ability to manage multiple scripts and client voices without mixing them up.
• High attention to detail and disciplined, same-day data entry.
• CRM and scheduling/EMR experience a plus; full training provided.

Aufgaben

• Own all new lead inquiries for assigned client accounts: website forms, calls, texts.
• Respond to every new lead within 30 minutes during coverage hours.
• Execute a 12-touchpoint follow-up cadence by phone, text, and email.
• Schedule consultations in each client's EMR/EHR or booking system.
• Transfer inquiries, cancellations, and rebookings to the front desk.
• Log every touchpoint and outcome in the CRM; all calls are recorded.
• Learn each client's services, pricing, locations, hours, and onboarding docs.
• Send a weekly recap per client by 5pm CST Friday.
• Communicate planned absences with a backup coverage plan.
• Flag patterns to the Account Manager and Strategic Growth team.

Kenntnisse

Customer service

Phone communication

Email/text follow-up

CRM software

Ausbildung

High school diploma or equivalent

Tools

EMR/EHR scheduling

CRM system

Jobbeschreibung

Lifted Logic Farms LLC seeks a Client Concierge to be the first voice for patients and customers across multiple medical aesthetics and healthcare clients. You will respond to inquiries within 30 minutes, use approved talking points, and book consultations in each client's scheduling system.

You will work on the Client Success team, collaborating with Account Managers and Strategic Growth, handling leads via forms, calls, and texts, and maintaining meticulous records in the CRM.