Lead Response Specialist & Client Concierge (Hybrid)

Lifted Logic; Overland Park (KS); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Lifted Logic is hiring a Client Concierge in Overland Park, KS. You represent 4–6 client businesses, primarily medical aesthetics and healthcare practices, and respond to leads within 30 minutes while booking consultations in each client’s scheduling system.

Role sits on the Client Success team, working with Account Managers and Strategic Growth. Hybrid schedule; in-office Tue–Thu. Training provided to use CRM and EMR/EHR tools.

Qualifications

• 1+ year in a front desk, patient coordinator, receptionist, inside sales, or call center role; medical aesthetics, dental, or healthcare experience strongly preferred.
• Warm, confident phone presence and comfort making outbound follow-up calls.
• Excellent written communication for text and email follow-up.
• Ability to hold multiple client scripts, offerings, and voices at once without mixing them up.
• High attention to detail and disciplined, same-day data entry.

Responsibilities

• Own all new lead inquiries for assigned client accounts: website forms, calls and texts to client tracking numbers, referrals, and re-engagement of past clients.
• Respond to every new lead within 30 minutes during coverage hours.
• Execute a 12-touchpoint follow-up cadence by phone, text, and email for leads that do not book on first contact.
• Schedule consultations directly in each client’s EMR/EHR or booking system and track every converted lead.
• Transfer general inquiries, cancellations, and rebookings to the client’s front desk.
• Log every touchpoint and outcome in Lifted Logic’s CRM; all calls are recorded.
• Learn and maintain each client’s services, pricing positioning, providers, locations, hours, and restrictions from their onboarding documentation.
• Send a weekly recap per client by 5pm CST Friday: leads handled, touchpoints completed, appointments booked, outbound calls made.
• Communicate planned absences in writing with a backup coverage plan in place.
• Flag patterns to the Account Manager and Strategic Growth team.

Skills

Phone support

CRM experience

Communication skills

Scheduling systems

Healthcare experience

Tools

CRM software

EMR/EHR systems

Job description

Lifted Logic is hiring a Client Concierge in Overland Park, KS. You represent 4–6 client businesses, primarily medical aesthetics and healthcare practices, and respond to leads within 30 minutes while booking consultations in each client’s scheduling system.

Role sits on the Client Success team, working with Account Managers and Strategic Growth. Hybrid schedule; in-office Tue–Thu. Training provided to use CRM and EMR/EHR tools.