Lead Residential Service Manager: Build Teams & Elevate Service

Kanon Electric Inc.; Milton (WA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision

IRA with 3% match

PTO and holidays

Education reimbursement

Company death benefit

Aflac supplemental insurance

LegalShield

Chaplain support

Verizon Wireless discount

Jiffy Lube discounts

Zusammenfassung

Kanon Electric Inc. in Milton, WA, seeks an experienced Residential Electrical Service Manager to lead a team of service and installation technicians, develop people, and uphold exceptional customer service.

You will partner with ownership, monitor KPIs, coach staff, and drive continuous improvement while maintaining safety standards and profitability. This is a senior, hands-on leadership role in a growing family-owned company.

Qualifikationen

• Proven experience leading residential electrical service technicians.
• Strong coaching, communication, and accountability skills.
• Ability to manage performance via measurable KPIs.
• Experience with service operations and customer service excellence.

Aufgaben

• Lead and develop technicians—recruit, onboard, coach, mentor, and evaluate performance.
• Manage departmental performance using revenue, close rate, ticket size, and CSAT KPIs.
• Build a strong team culture with open communication and accountability.
• Oversee service operations with dispatch and office leadership for productivity.
• Maintain customer focus and resolve escalated issues while ensuring safety and quality.
• Drive continuous improvement through meetings, training, and leadership collaboration.

Kenntnisse

Leadership

Team development

Customer service

KPI management

Communication

Coaching

Conflict resolution

Tools

ServiceTitan

Jobbeschreibung

Kanon Electric Inc. in Milton, WA, seeks an experienced Residential Electrical Service Manager to lead a team of service and installation technicians, develop people, and uphold exceptional customer service.

You will partner with ownership, monitor KPIs, coach staff, and drive continuous improvement while maintaining safety standards and profitability. This is a senior, hands-on leadership role in a growing family-owned company.