Residential Electrical Service Manager

Kanon Electric Inc.; Milton (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

IRA with 3% match

PTO and holidays

Education reimbursement

Company death benefit

Aflac supplemental insurance

LegalShield

Chaplain support

Verizon Wireless discount

Jiffy Lube discounts

Job summary

Kanon Electric Inc. in Milton, WA, seeks an experienced Residential Electrical Service Manager to lead a team of service and installation technicians, develop people, and uphold exceptional customer service.

You will partner with ownership, monitor KPIs, coach staff, and drive continuous improvement while maintaining safety standards and profitability. This is a senior, hands-on leadership role in a growing family-owned company.

Qualifications

• Proven experience leading residential electrical service technicians.
• Strong coaching, communication, and accountability skills.
• Ability to manage performance via measurable KPIs.
• Experience with service operations and customer service excellence.

Responsibilities

• Lead and develop technicians—recruit, onboard, coach, mentor, and evaluate performance.
• Manage departmental performance using revenue, close rate, ticket size, and CSAT KPIs.
• Build a strong team culture with open communication and accountability.
• Oversee service operations with dispatch and office leadership for productivity.
• Maintain customer focus and resolve escalated issues while ensuring safety and quality.
• Drive continuous improvement through meetings, training, and leadership collaboration.

Skills

Leadership

Team development

Customer service

KPI management

Communication

Coaching

Conflict resolution

Tools

ServiceTitan

Job description

Help Lead the Next Chapter of an Established, Family-Owned Electrical Company.
For 20 years, Kanon Electric has been serving homeowner throughout Pierce and South King Counties. As we continue building for the future, we're looking for an experienced Residential Electrical Service Manager who is passionate about developing people, building strong teams, and helping great technicians succeed. .
The Service Manger is responsible for the day-to-day leadership, development, and performance of our residential electrical service technicians. This role combines strong people leadership with operational oversight, performance coaching, and a commitment to exceptional customer service.
You'll have the opportunity to lead and develop a team of skilled service and installation technicians, work directly with company ownership, and play an important role in shaping the next stage of our business.
Ideal candidate is someone who can earn the trust and respect of technicians., communicate effectively, establish clear expectations, and create an environment of accountability, teamwork, and continuous improvement. We're looking for someone who genuinely enjoys developing people and takes pride in helping individuals and teams reach their full potential.

Responsibilities

• Lead and develop technicians – Recruit, onboard, coach, mentor, and develop service technicians. Conduct regular one-on-one meetings, provide meaningful feedback, recognize accomplishments, and address performance concerns constructively.
• Manage departmental performance – Establish clear performance expectations, monitor key performance indicators including revenue, close rate, average ticket, productivity, and customer satisfaction, and use these metrics to identify coaching and improvement opportunities.
• Build a strong team culture – Foster positive working relationships, encourage open communication, promote teamwork, and create an environment where employees feel supported, valued, and accountable.Promote employee engagement and retention through consistent leadership and professional development.
• Oversee service operations - Work closely with dispatch and office leadership to maximize technician productivity, coordinate resources, maintain service standards, and ensure efficient daily operations.
• Maintain customer focus - Support technicians in delivering exceptional customer experiences, resolve escalated customer concerns, and insure work meets company quality and safety standards.
• Drive continuous improvement - Lead service meetings and training, identify opportunities to improve departmental performance, and collaborate with company leadership on operational strategies and growth initiatives.

Requirements

• Proven experience successfully leading technicians in a residential electrical, HVAC, plumbing, or comparable home-service business.
• Demonstrated success leading, coaching, and developing field technicians.
• Exceptional interpersonal, communication, and conflict-resolution skills
• Ability to build strong relationships while maintaining clear expectations and accountability.
• Experience managing technician performance through measurable KPIs
• Strong organizational skills, sound judgment, and consistent follow-through
• Understanding of residential service operations, profitability, and customer service
• Residential electrical industry experience highly preferred
• Experience with ServiceTitan or similar home-service management software preferred.

Compensation

Base Salary: $90,000-$130,000 annually, depending on experience and demonstrated leadership capability, plus performance-based bonus opportunity.
This position offers the opportunity to make a meaningful impact on departmental performance, technician development, and the long-term success of the company.

About Kanon Electric

Kanon Electric is a family-owned residential electrical service company dedicated to making homes safer and more convenient. Since 2006, we've proudly served homeowners throughout Pierce and South King Counties.
Our culture is build around five core values: Great Attituted, Do the Right Things, Accountability, Service Over Self, and Professional. We believe that investing in our people, delivering exceptional customer experiences, and maintaining high standards are the foundation of long-term success.

Kanon Electric benefits include

• Medical, Dental and Vision
• IRA retirement plan with a 3% company match
• Paid time off, paid sick leave, and paid holidays
• Education and schooling reimbursement
• Company-sponsored $20,000 death benefit
• Voluntary supplemental insurance through Aflac
• LeagalShield voluntary benefits
• Company chaplain and employee-support services
• Verizon Wirelss employee discounts
• Jiffy Lube employee savings program.