Lead Residential Plumbing Coach & KPI Driver

Radiant Plumbing & Air Conditioning; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Performance bonus (10%)

Weekend bonus opportunities

Job summary

Radiant Plumbing & Air Conditioning in Austin, TX, seeks a hands-on leadership figure to support and develop residential plumbing technicians while keeping weekend operations strong.

You'll spend significant time in the field coaching technicians, conducting ride-alongs, driving performance, and delivering the 5-star Radiant experience our customers expect. This role requires visible, engaged, accountable leadership.

Qualifications

• Experience leading residential plumbing technicians and coaching teams.
• Strong KPI, revenue, and performance tracking ability.
• ServiceTitan experience strongly preferred.
• Valid plumbing license; Journeyman or higher preferred.

Responsibilities

• Lead, coach, and develop residential plumbing technicians.
• Provide in-field coaching through ride-alongs and site visits.
• Track KPIs, revenue, performance, and customer experience.
• Partner with Dispatch to assign the right plumber to each job.
• Conduct 1:1s and team meetings to drive performance.
• Maintain high safety and workmanship standards.
• Help build a positive, accountable team culture.

Skills

Leadership

Coaching

KPIs

Field coaching

Communication

Customer service

Education

Journeyman Plumbing License

Tools

ServiceTitan

Job description

Radiant Plumbing & Air Conditioning

Since 1999, we've been Austin's bold and quirky solution for all things plumbing and air conditioning. We don't just stand out,

Radiant Plumbing & Air Conditioning

Since 1999, we've been Austin's bold and quirky solution for all things plumbing and air conditioning. We don't just stand out, we shine! From memorable service to a fun-loving company culture, we're a team that has your back.

We're growing and looking for a Weekend Plumbing Supervisor who knows how to lead from the front, develop technicians, and build a winning team.

If you're a servant leader looking for your employer home, apply today!

Compensation

$80,000–$110,000 base salary, plus a 10% performance bonus and separate weekend bonus opportunities

Schedule: Friday–Tuesday | Days Off: Wednesday & Thursday

About The Role

This is a hands-on leadership role focused on supporting and developing our residential plumbing technicians while keeping weekend operations running strong.

You'll spend a significant amount of time in the field coaching technicians, completing ride-alongs, driving performance, and ensuring our customers receive the 5-star Radiant experience we're known for.

We're looking for someone who enjoys being visible, involved, and accountable for their team's success.

What You'll Be Doing

• Lead, coach, and develop residential plumbing technicians
• Provide in-field coaching through ride-alongs and site visits
• Track technician KPIs, revenue, performance, and customer experience
• Hold technicians accountable to company goals and expectations
• Partner with Dispatch to ensure the right plumber is assigned to the right job
• Support technicians with technical troubleshooting and customer escalations
• Reinforce ServiceTitan processes and operational standards
• Maintain high standards for workmanship, safety, truck inventory, and customer service
• Conduct 1:1s, team meetings, and ongoing performance coaching
• Help build a positive, competitive, and accountable team culture
  
  

What We're Looking For

• Strong background in residential service plumbing
• Previous experience leading, coaching, or supervising plumbing technicians
• Strong understanding of KPIs, revenue, and technician performance
• Ability to coach both technical and customer-facing performance
• ServiceTitan experience strongly preferred
• Plumbing license appropriate to the role; Journeyman or higher preferred
• Strong communication and leadership skills
• Hands-on, positive, and accountable leadership style
• Valid Driver's License with a clean driving record
• Must be available to work Friday–Tuesday
  
  

Ready to Join Radiant?

If you're ready to lead from the front, develop a strong plumbing team, and own weekend performance, we'd love to talk.

Apply today and join one of Austin's best home service teams!

#RadiantATX1