Lead Residential HVAC Technician - On-Call Growth Path

Rack Industries; Boca Raton (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Vision insurance

Dental insurance

Paid holidays

Company-provided vehicles

Weekly paychecks

Employee discounts

Job summary

Rack Air, a division of Rack, is seeking a Lead Residential HVAC Field Service Specialist to diagnose, repair, maintain, and install HVAC systems at residential and light commercial sites in Boca Raton. You will train, mentor, and lead a route team, communicating clearly with customers and ensuring safety and quality.

The role emphasizes exceptional customer service, strong troubleshooting, and the ability to handle on-call emergencies while maintaining high craftsmanship standards.

Qualifications

• 5+ years of HVAC experience, residential service focus
• EPA Certification is required
• Valid Driver’s License with at least two years of driving experience

Responsibilities

• Travel to residential and light commercial sites to troubleshoot, maintain, and repair HVAC systems
• Explain findings and recommendations to customers in clear, friendly language
• Complete installations and system upgrades with precision and safety
• Document work performed and keep workspace and vehicle clean and organized
• Participate in on-call rotation and support emergency service needs

Skills

HVAC experience

Customer focus

Communication skills

Team oriented

Physical stamina

Education

EPA Certification

Tools

Service Titan

XOI

NEXSTAR Certifications

Job description

Rack Air, a division of Rack, is seeking a Lead Residential HVAC Field Service Specialist to diagnose, repair, maintain, and install HVAC systems at residential and light commercial sites in Boca Raton. You will train, mentor, and lead a route team, communicating clearly with customers and ensuring safety and quality.

The role emphasizes exceptional customer service, strong troubleshooting, and the ability to handle on-call emergencies while maintaining high craftsmanship standards.