Lead HVAC Service Technician

RACK

West Palm Beach (FL)

On-site

USD 80,000 - 100,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Employee discount

Vision insurance

Dental insurance

Paid holidays

Job summary

Rack Air, a family-owned HVAC provider, seeks a Lead Residential HVAC Field Service Specialist to diagnose issues, perform maintenance and installations, and clearly communicate solutions to customers. You will travel to residential and light commercial sites, explain findings, and ensure safe, efficient systems while growing in a supportive, career-minded environment.

The role includes on-call rotation, thorough documentation, and ongoing training with a focus on high-quality craftsmanship and

Qualifications

5+ years of HVAC experience, residential service focus, maintenance and installation.
EPA certification is required.
Valid driver’s license with at least two years of driving experience.
Strong troubleshooting and critical-thinking abilities for complex HVAC challenges.
Excellent customer service mindset and professional communication.
Team-oriented, adaptable, and able to work in fast-changing environments.

Responsibilities

Troubleshoot, maintain, and repair HVAC systems at residential and light commercial sites.
Clean, adjust, and service air handling units, ductwork, vents, and condensate drainage.
Complete expert installations and system upgrades with precision and safety.
Explain findings and recommendations to customers in clear, friendly language.
Document work performed and keep workspace and vehicle clean and organized.
Support on-call rotation and occasional emergency service needs.

Skills

HVAC experience

EPA Certification

Driver’s license

Troubleshooting

Customer focus

Communication

Team player

Tools

Service Titan

Service Titan XOI

NEXSTAR certifications

Job description

Join Rack Air — Family-Owned Since 1994. Step into a day where your expertise restores comfort and safety for homeowners and small businesses. As a Lead Residential HVAC Field Service Specialist with Rack Air (a division of Rack), you’ll start with a planned route, arrive prepared, and leave customers delighted with 5-star service. You’ll diagnose issues, perform corrective and preventive maintenance, complete top-quality installations, and clearly communicate solutions. Your work keeps systems efficient, safe, and reliable—while you grow in a supportive, well-structured environment with training and career advancement.

What Your Day Looks Like

Travel to residential and light commercial sites to troubleshoot, maintain, and repair HVAC systems.
Clean, adjust, and service air handling units, ductwork, vents, and condensate drainage to ensure peak performance.
Complete expert installations and system upgrades with precision and attention to safety standards.
Explain findings and recommendations to customers in clear, friendly language.
Document work performed and keep your workspace and vehicle clean and organized.
Support occasional emergency/urgent service needs and participate in the on-call rotation.
Perform additional duties as assigned.

Benefits

Health insurance
401(k) matching
Paid time off
Employee discount
Vision insurance
Dental insurance
Paid holidays

What you bring

5+ years of HVAC experience, ideally emphasizing residential service, Mainrtenance and Installation.
EPA Certification (required).
Valid Driver’s License with at least two years of driving experience (required).
Strong troubleshooting and critical-thinking abilities for complex HVAC challenges.
A positive attitude and pride in delivering high-quality craftsmanship.
Exceptional customer focus; skilled at addressing a wide range of client needs.
Professional communication skills with people at all levels.
Team-oriented, adaptable, and energized by fast-changing environments.

Physical demands

Routinely lift 50 lbs; occasionally up to 100 lbs.
Climb ladders; access attics and crawlspaces; navigate tight areas; drive; push, carry, and pull; use hand tools; perform fine-detail work.
Ability to drive.
Work indoors and outdoors, including attics and crawlspaces.
Stand, walk, and sit; talk and hear in person and by phone.
Use hands to handle tools/controls; reach with hands and arms.
Regularly stoop, kneel, bend, and crouch.
Frequent exposure to extreme heat/cold and adverse weather (wind, rain, ice, or snow).

Why Rack Air

We’re a family-owned, growth-minded team offering structure, training, and a genuinely pleasant workplace. Build a career you can be proud of while our customers call us the finest in the industry.