Lead Representative Payee Specialist

Behavioral Health Network, Inc (BHN); Springfield (MA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance

Job summary

Behavioral Health Network (BHN) in Western Massachusetts is seeking a Lead Representative Payee Specialist to provide administrative representative payee services, ensuring funds are disbursed correctly and records kept in accordance with Social Security Administration guidelines.

This role partners with program management on client fund disbursements and coordinates with vendors to ensure accurate payments.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum 1 year Accounts Payable and/or bookkeeping experience
• Intermediate experience with MS Excel and MS Outlook

Responsibilities

• Processes, reviews, and supports Account Payable functions
• Distributes individuals’ funds in accordance with Social Security Administration guidelines.
• Coordinates with program management on client fund disbursements.
• Works with vendors to ensure accurate payments
• Monitors workflows for accuracy and following procedures.
• Identifies, researches, resolves/reports area of concern and refunds missing funds.

Skills

Accounts Payable

Bookkeeping

MS Excel

MS Outlook

Organizational skills

Communication skills

Education

High School Diploma or GED

Associate Degree preferred

Tools

MS Excel

MS Outlook

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Lead Representative Payee Specialist to join our team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You’ll Do

As a Lead Representative Payee Specialist, you will provide administrative representative payee services, ensuring funds are distributed correctly, and records are properly maintained in accordance with the Social Security Administration guidelines.

• Processes, reviews, and supports Account Payable functions
• Distributes individuals’ funds in accordance with Social Security Administration guidelines.
• Coordinates with program management on client fund disbursements.
• Works with vendors to ensure accurate payments
• Monitors workflows for accuracy and following procedures.
• Identifies, researches, resolves/reports area of concern and refunds missing funds.

Who You Are

• High School Diploma or GED (Required) Associates Degree (preferred)
• Minimum 1 year Accounts Payable and/or bookkeeping experience (required)
• Intermediate experience with MS Excel and MS Outlook
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay: $30-$36/hr.

Shift: Monday-Friday 8am-4:30pm