Lead Representative Payee Specialist

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Purpose‑driven work

Professional growth

Supportive team culture

Stability & opportunity

Comprehensive benefits

Certified Great Place to Work

Job summary

Behavioral Health Network (BHN) in Massachusetts seeks a Lead Representative Payee Specialist to manage administrative payee duties and ensure SSA guidelines compliance. You will oversee fund distribution and recordkeeping while collaborating with program teams to support clients with accuracy and care.

Ideal candidates have a high school diploma or GED, at least 1 year in accounts payable or bookkeeping, and strong Excel/Outlook skills.

Qualifications

• High School Diploma or GED (Required)
• Minimum 1 year Accounts Payable and/or bookkeeping experience (required)
• Intermediate experience with MS Excel and MS Outlook
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills

Responsibilities

• Processes, reviews, and supports Account Payable functions.
• Distributes individuals' funds in accordance with Social Security Administration guidelines.
• Coordinates with program management on client fund disbursements.
• Works with vendors to ensure accurate payments.
• Monitors workflows for accuracy and following procedures.
• Identifies, researches, resolves/reports areas of concern and refunds missing funds.

Job description

• Pay or shift range: $30 USD to $36 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Lead Representative Payee Specialist to join our team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You'll Do:

As a Lead Representative Payee Specialist, you will provide administrative representative payee services, ensuring funds are distributed correctly, and records are properly maintained in accordance with the Social Security Administration guidelines.

• Processes, reviews, and supports Account Payable functions
• Distributes individuals' funds in accordance with Social Security Administration guidelines.
• Coordinates with program management on client fund disbursements.
• Works with vendors to ensure accurate payments
• Monitors workflows for accuracy and following procedures.
• Identifies, researches, resolves/reports area of concern and refunds missing funds.

Who You Are:

• High School Diploma or GED (Required) Associates Degree (preferred)
• Minimum 1 year Accounts Payable and/or bookkeeping experience (required)
• Intermediate experience with MS Excel and MS Outlook
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values Humanity, Empowerment, Accountability, Respect, and Teamwork guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Pay: $30-$36/hr.

Shift: Monday-Friday 8am-4:30pm

Education

Required

High School Diploma/GED or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.