Senior Concierge & Reception Lead

Rrdonnelley; New York (NY); On-site; USD 42,000 - 63,000; Full time

Job summary

Williams Lea in New York is seeking a Receptionist Lead to deliver exceptional customer service for our clients. You will lead the reception and concierge teams, directing workflow and acting as a resource for the group.

Responsibilities include timekeeping, client communications, problem resolution, and ensuring smooth operations during events and daily office activity. Strong organization and hospitality skills are essential.

Qualifications

• High school diploma or equivalent.
• 3+ years in concierge or reception roles in professional services.
• Strong communication and guest-facing skills.
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Lead reception and concierge services and mentor team members.
• Oversee timekeeping and absence for direct reports and ensure policy compliance.
• Coordinate workflow and prioritize client requests to meet deadlines.
• Resolve client concerns and escalate issues as needed.
• Book meetings, manage visitor flow and ensure a seamless guest experience.

Skills

Time management

Communication skills

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

MS Outlook

Job description

Williams Lea in New York is seeking a Receptionist Lead to deliver exceptional customer service for our clients. You will lead the reception and concierge teams, directing workflow and acting as a resource for the group.

Responsibilities include timekeeping, client communications, problem resolution, and ensuring smooth operations during events and daily office activity. Strong organization and hospitality skills are essential.