Five-Star Quick Lane Service Manager - Lead & Elevate Your Team

Mullinax-Ford; Kissimmee (FL); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

Life Insurance

Supplemental Insurance

Wellness Program

401(k) Plan with match

Paid Time Off

Employee Purchase Program

Training Programs

Job summary

Mullinax Ford of Osceola County in Kissimmee, FL is seeking a Quick Lane Automotive Service Manager to lead a busy department and deliver five-star customer service. The role involves supervising staff, staying current with product training, and ensuring parts and tools are ready to meet daily goals.

The ideal candidate will have a strong service mindset, proven leadership, and the ability to drive results under pressure.

Qualifications

• Five-star customer service mindset.
• Ability to set and achieve targeted goals.
• Team leadership and coaching skills.
• Results oriented with problem-solving under pressure.
• Excellent written and verbal communication.
• Valid driver's license and clean driving record.
• Background check and drug test may be required.

Responsibilities

• Understand customers' needs to ensure satisfaction.
• Lead and monitor performance of direct reports.
• Attend product training and stay updated.
• Ensure parts, tools, equipment are available.
• Maintain cleanliness and safety of the Quick Lane.
• Collaborate with other departments.
• Follow company procedures and standards.
• Other duties as assigned.

Skills

Customer service

Team leadership

Goal setting

Problem solving

Communication

Driver's license

Stability under pressure

Education

High school diploma

Job description

Mullinax Ford of Osceola County in Kissimmee, FL is seeking a Quick Lane Automotive Service Manager to lead a busy department and deliver five-star customer service. The role involves supervising staff, staying current with product training, and ensuring parts and tools are ready to meet daily goals.

The ideal candidate will have a strong service mindset, proven leadership, and the ability to drive results under pressure.