Lead QA Specialist - WIC Systems & Training

Other; Tallahassee (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Florida Department of Health’s Florida WIC Program seeks an Operations Review Specialist to act as the lead QA analyst for the State Operations Unit, coordinating review, testing, and continuous improvement of FL-WiSE and related processes. The role oversees QA activities, UAT, troubleshooting support, and the creation of test strategies and training materials for state and local WIC users.

Reporting to the Department of Health, this fully funded position requires strong knowledge of QA, testing

Qualifications

• Knowledge of QA, software testing life cycles, and UAT methodologies.
• Ability to write and execute scripts, develop test plans and test cases, and analyze data and outputs.
• Experience with requirements analysis, root-cause analysis, and troubleshooting methods.
• Ability to lead and coordinate QA, testing, and training activities across diverse user groups.
• Knowledge of WIC regulations, policies, and business processes.
• Experience in writing and maintaining technical documentation, procedures, and training materials.

Responsibilities

• Lead quality assurance activities and coordinate testing and training for users.
• Manage user acceptance testing and provide operational troubleshooting support.
• Develop test strategies and documentation to support Florida WIC IT systems and processes.
• Train state and local WIC users on system changes and procedures.

Skills

QA knowledge

Testing life cycle

UAT methodologies

Scripting & test cases

Data analysis

Requirements analysis

Root-cause analysis

Troubleshooting

QA leadership

WIC regulations

Technical documentation

Job description

Florida Department of Health’s Florida WIC Program seeks an Operations Review Specialist to act as the lead QA analyst for the State Operations Unit, coordinating review, testing, and continuous improvement of FL-WiSE and related processes. The role oversees QA activities, UAT, troubleshooting support, and the creation of test strategies and training materials for state and local WIC users.

Reporting to the Department of Health, this fully funded position requires strong knowledge of QA, testing