Lead Public Benefits Specialist - Mentor Eligibility

Washington State Department of Social and Health Services; Washington; Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Washington State Department of Social and Health Services in Spokane, WA, seeks a Public Benefits Specialist 4, Leadworker to guide a team of PBS staff processing cash, food, and medical benefits. You will assign work, audit cases, and coach staff to maintain high service standards throughout the application process.

You will establish eligibility rules, identify error trends, manage overpayments, and refer to Financial Recovery while collaborating with state agencies and community partners to

Qualifications

• Assign, coordinate, and monitor the work of Public Benefits Specialist staff processing cash, food, and medical assistance benefits.
• Provide guidance on complex eligibility determinations, policy interpretation, and procedural implementation.
• Conduct audits and case reviews to ensure accuracy, identify error trends, and recommend corrective actions and training opportunities.
• Verify and establish overpayments and complete referrals to the Office of Financial Recovery.
• Coach, train, and support staff to promote professional development and program compliance.
• Review and improve procedures to maintain efficient workflows and consistent service delivery.
• Resolve customer concerns, assist with eligibility-related issues, and support administrative hearing preparation and case resolution.

Responsabilités

• Assign, coordinate, and monitor the work of Public Benefits Specialist staff processing cash, food, and medical assistance benefits.
• Provide guidance on complex eligibility determinations, policy interpretation, and procedural implementation.
• Conduct audits and case reviews to ensure accuracy, identify error trends, and recommend corrective actions and training opportunities.
• Verify overpayments and complete referrals to the Office of Financial Recovery.
• Coach, train, and support staff to promote professional development and program compliance.
• Review and improve procedures to maintain efficient workflows and consistent service delivery.
• Resolve customer concerns, assist with eligibility-related issues, and support administrative hearing preparation and case resolution.

Connaissances

Leadership

Auditing

Policy interpretation

Coaching

Formation

Bachelor's degree or higher

Description du poste

Washington State Department of Social and Health Services in Spokane, WA, seeks a Public Benefits Specialist 4, Leadworker to guide a team of PBS staff processing cash, food, and medical benefits. You will assign work, audit cases, and coach staff to maintain high service standards throughout the application process.

You will establish eligibility rules, identify error trends, manage overpayments, and refer to Financial Recovery while collaborating with state agencies and community partners to