Senior Public Benefits Case Planning Specialist

Washington State Department of Social and Health Services; Spokane Valley (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Washington State Department of Social and Health Services (DSHS) invites applications for the PBS4 – CPSS role in Spokane Valley. This full‑time, in‑office position leads staff and supports clients by assessing eligibility for cash, food, and medical programs and by designing tailored case plans.

You will identify services across healthcare, housing, employment, and more; review complex documents; coordinate with external agencies; and maintain precise case notes in multiple systems while

Qualifications

• Bachelor's degree or higher and relevant experience in public benefits eligibility determination.
• Ability to interpret policy manuals (WAC/RCW) and apply them accurately.
• Experience building service plans that address barriers and employment goals.

Responsibilities

• Conduct detailed interviews to assess eligibility for cash, food, and medical programs.
• Facilitate program orientations and explain benefit pathways clearly and empathetically.
• Design, monitor, and update personalized case plans to address barriers and support employment goals.
• Refer clients to housing, healthcare, and job training services and coordinate with external providers.

Skills

Eligibility knowledge

Policy fluency

Case planning

Analytical skills

Communication

Crisis navigation

Resilience

Education

Bachelor's degree or higher

Job description

Washington State Department of Social and Health Services (DSHS) invites applications for the PBS4 – CPSS role in Spokane Valley. This full‑time, in‑office position leads staff and supports clients by assessing eligibility for cash, food, and medical programs and by designing tailored case plans.

You will identify services across healthcare, housing, employment, and more; review complex documents; coordinate with external agencies; and maintain precise case notes in multiple systems while