Public Benefits Lead Auditor & Job Coach

Washington State Department of Social and Health Services; Spokane (WA); Presencial; USD 90 000 - 115 000; Tempo integral

Resumo da oferta

Washington State Department of Social and Health Services is seeking a PBS4 Auditor/Job Coach to lead the regional auditing team in Region 1 HQ. You will oversee Public Benefits Specialist staff processing cash, food, and medical assistance, ensuring accuracy and consistency in eligibility determinations.

You will mentor staff, identify error trends, and coordinate training to improve service delivery. This role reports to the Regional Financial Coordinator and Training Manager and may be

Qualificações

• Knowledge of Washington Administrative Code, policies, and procedures to determine eligibility.
• Proficiency using computer systems and applications to process cases and make accurate eligibility decisions.
• Ability to analyze and interpret complex data from multiple sources.
• Strong interpersonal and customer service skills.
• Ability to independently prioritize and manage a high-volume workload.
• Resilience and professionalism in high-pressure situations.
• Flexibility to adapt to changing priorities.

Responsabilidades

• Assign, coordinate, and monitor the work of Public Benefits Specialist staff processing cash, food, and medical assistance benefits.
• Provide guidance on complex eligibility determinations, policy interpretation, and procedural implementation.
• Conduct audits and case reviews to ensure accuracy, identify error trends, and recommend corrective actions and training opportunities.
• Verify and establish overpayments and complete referrals to the Office of Financial Recovery.
• Coach, train, and support staff to promote professional development and program compliance.
• Review and improve procedures to maintain efficient workflows and consistent service delivery.
• Resolve customer concerns, assist with eligibility-related issues, and support administrative hearing preparation and case resolution.

Conhecimentos

WAC knowledge

Policy interpretation

Data analysis

Interpersonal skills

Prioritization

Resilience

Flexibility

Formação académica

PBS Training Program

Descrição da oferta de emprego

Washington State Department of Social and Health Services is seeking a PBS4 Auditor/Job Coach to lead the regional auditing team in Region 1 HQ. You will oversee Public Benefits Specialist staff processing cash, food, and medical assistance, ensuring accuracy and consistency in eligibility determinations.

You will mentor staff, identify error trends, and coordinate training to improve service delivery. This role reports to the Regional Financial Coordinator and Training Manager and may be