Lead Production Sales -, Sweetwater, TX, US

Goodwill West Texas; Sweetwater (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Goodwill West Texas seeks an experienced supervisor to maintain production flow and meet goals while ensuring excellent customer service at donation doors, sales floors, and cash wraps. You will train staff, supervise operations, maintain security, and uphold Goodwill routines across donations and merchandising.

The role requires a high school diploma or GED and at least 6 months of Goodwill or supervisory experience. Texas driver license preferred and varied hours may apply.

Qualifications

• 6 months Goodwill or supervisory experience required
• High School/GED preferred

Responsibilities

• Ensure outstanding customer service at the donation door, cash wrap and store
• Lead team to deliver an excellent customer experience throughout the store
• Ensure donations are accepted graciously and receipts offered to donors
• Perform all aspects of the donation process for smooth flow of donations
• Merchandise and maintain floor design and store housekeeping
• Process all sales transactions including discounts, tax exemptions, voids, and donations; train staff
• Navigate and troubleshoot POS and tagging systems
• Train staff on Goodwill Mission and round up process
• Monitor donated/new goods flow and implement improvements
• Demonstrate product knowledge and value of donated goods
• Lead safety checks and enforce security protocols
• Maintain records and achieve goals
• Assist with floor moves and merchandising improvements
• Monitor stock and replenish merchandise as needed
• Enforce company policies including signage, pricing, and loss prevention
• Make decisions in emergencies and other challenging situations
• Communicate positively with coworkers and others
• Coach and educate new staff and provide ongoing training
• Monitor productivity and scheduling and report to Manager

Skills

Supervision

Customer Service

Communication

POS Operation

Team Leadership

Safety Compliance

Problem Solving

Inventory Handling

Education

High School Diploma or GED

Tools

POS System

Tagging System

Job description

POSITION SUMMARY: Responsible for maintaining production flow and meeting or exceeding production goals. Responsible for generating sales, housekeeping, merchandising, signage, accurate cash register operations and loss prevention in adherence to Goodwill-West Texas standards. Ensures an excellent customer experience throughout the donation door, sales floor and cash wrap. Responsible for maintaining secure operations in opening and closing the stores. Maintain a safe and clean worksite and promote guidelines and processes. Works with Manager in supervising and providing training opportunities to employees.

Education / Experience

• 6 months Goodwill or supervisory experience required
• High School/GED preferred

Qualifications / Specific Skills / Knowledge

• Ability to supervise and motivate employees.
• Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner.
• Ability to communicate appropriately with coworkers and donors
• Ability to operate all equipment necessary to perform their duties
• Ability to accurately operate and balance POS and tagger system
• Ability to handle goods throughout the DSU
• Ability to stand and walk for long periods
• Ability to stoop and bend
• Willing to perform tasks necessary to ensure continuous operations
• Ability to work varied hours and days as business dictates
• Valid Texas drivers license required

RESPONSIBILITIES And DUTIES (E - Essential function of job duties)

• Ensure each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge, and express genuine concern for customers and their needs. (E)
• Lead team in offering an excellent customer experience at the donation door, cash wrap and throughout the store. (E)
• Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor. (E)
• Must be able to perform all aspects of the donation process to ensure smooth flow of quality donations (E)
• Merchandise and display items to maintain floor design and store housekeeping (E)
• Accurately and efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc. Monitor and train staff to do the same (E)
• Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E)
• Understand Goodwill Mission programs and follows the round up scripting to support the Mission. Ensure employees are trained and held accountable for round up process (E)
• Responsible for consistently monitoring process flow (donated/new goods) and making process improvements as necessary. (E)
• Display solid product knowledge and value of donated goods. (E)
• Lead team in conducting regular safety checks (E)
• Maintain security protocol regarding passwords, money handling and safeguarding the facility (E)
• Responsible for accurately maintaining records and goals. (E)
• Assist with floor moves. Maintain and improve upon merchandising, display maintenance and store housekeeping. (E)
• Monitor stock and process/replenish merchandise as needed. (E)
• Adhere to and enforce all company policies, procedures and practices including signage, pricing and loss prevention (E)
• Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)
• Communicate appropriately and positively with co-workers and others. (E)
• Coach and educate new staff, as well as provide ongoing training.
• Monitor and report staff productivity, scheduling, and other issues to Manager. (E)