Lead Production Sales

Abilene Goodwill Industries; Sweetwater (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Abilene Goodwill Industries in Sweetwater, TX is seeking a full-time store associate to maintain production flow, supervise staff, and ensure a high-quality customer experience through donation doors, sales floor, and cash wrap.

The role emphasizes supervision, training, loss prevention, and adherence to Goodwill-West Texas standards while supporting daily store operations and safety.

Qualifications

• 6 months Goodwill or supervisory experience
• High School/GED preferred

Responsibilities

• Ensure excellent customer service in-store and donations process.
• Lead team at donation door, cash wrap and store operations.
• Handle donations, issue receipts to donors.
• Perform all aspects of donation process to maintain flow.
• Merchandise, display items, and maintain floor housekeeping.
• Train staff and monitor productivity.
• Monitor stock and replenish merchandise.
• Enforce company policies, pricing, and loss prevention.
• Respond to emergencies and incidents as needed.
• Coordinate with Manager and supervise employees.

Skills

Customer service

Leadership

Communication

POS operation

Merchandising

Safety awareness

Education

High School/GED

Tools

POS system

Tagger system

Job description

Sweetwater Store FT Hourly Sweetwater Store, Sweetwater, TX, US

POSITION SUMMARY: Responsible for maintaining production flow and meeting or exceeding production goals. Responsible for generating sales, housekeeping, merchandising, signage, accurate cash register operations and loss prevention in adherence to Goodwill-West Texas standards. Ensures an excellent customer experience throughout the donation door, sales floor and cash wrap. Responsible for maintaining secure operations in opening and closing the stores. Maintain a safe and clean worksite and promote guidelines and processes. Works with Manager in supervising and providing training opportunities to employees.

EDUCATION / EXPERIENCE:

• 6 months Goodwill or supervisory experience required
• High School/GED preferred

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

• Ability to supervise and motivate employees.
• Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner.
• Ability to communicate appropriately with coworkers and donors
• Ability to operate all equipment necessary to perform their duties
• Ability to accurately operate and balance POS and tagger system
• Ability to handle goods throughout the DSU
• Ability to stand and walk for long periods
• Ability to stoop and bend
• Willing to perform tasks necessary to ensure continuous operations
• Ability to work varied hours and days as business dictates

RESPONSIBILITIES & DUTIES:

(E – Essential function of job duties)

• Ensure each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge, and express genuine concern for customers and their needs. (E)
• Lead team in offering an excellent customer experience at the donation door, cash wrap and throughout the store. (E)
• Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor. (E)
• Must be able to perform all aspects of the donation process to ensure smooth flow of quality donations (E)
• Merchandise and display items to maintain floor design and store housekeeping (E)
• Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc. Monitor & train staff to do the same (E)
• Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E)
• Understand Goodwill Mission programs and follows the “round up” scripting to support the Mission. Ensure employees are trained and held accountable for “round up” process (E)
• Responsible for consistently monitoring process flow (donated/new goods) and making process improvements as necessary. (E)
• Display solid product knowledge & value of donated goods. (E)
• Lead team in conducting regular safety checks (E)
• Maintain security protocol regarding passwords, money handling and safeguarding the facility (E)
• Responsible for accurately maintaining records and goals. (E)
• Assist with floor moves. Maintain and improve upon merchandising, display maintenance & store housekeeping. (E)
• Monitor stock & process/replenish merchandise as needed. (E)
• Adhere to & enforce all company policies, procedures & practices including signage, pricing & loss prevention. (E)
• Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)
• Communicate appropriately & positively with co-workers & others. (E)
• Coach and educate new staff, as well as provide ongoing training.
• Monitor and report staff productivity, scheduling, and other issues to Manager. (E)
• Perform other duties & responsibilities as assigned by supervisor.