Assistant Manager

Abilene Goodwill Industries; Brady (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Goodwill West Texas is hiring an Assistant Store Manager in Brady, TX. The role oversees daily store operations, drives sales, and supervises staff to ensure excellent customer service across donation, sales floor, and cash wrap. You will train employees, manage inventory, and enforce safety and loss-prevention measures.

The position requires supervisory experience, good computer skills, and the ability to lead a diverse team while maintaining strong community-focused mission values.

Qualifications

• Supervisory experience preferred
• High School/GED preferred
• Must be able to read, write and operate computer

Responsibilities

• Adhere to and promote Goodwill’s performance standards and Core Values. Foster a positive team environment. (E)
• Monitor process flow and improve donated/new goods to floor to secure a sale
• Provide outstanding customer service in a friendly environment
• Train and mentor employees to greet customers, demonstrate product knowledge, and address needs
• Lead at the donation door to ensure donations are accepted and donors receive receipts
• Proficient with POS system and scanning technology
• Complete all sales transactions including discounts, tax exemptions, voids, cash donations
• Maintain security and safeguard the facility
• Manage intake and inventory of new goods; organize and secure stock

Skills

Supervise & motivate

Disability sensitivity

Decision making & conflict resolution

Cash handling & POS accuracy

Customer & coworker communication

Operate POS, scanner, warehouse gear

Lifting & physical stamina

Stand/walk long hours

Stooping & bending

Flexible hours/days

Education

High School/GED preferred

Tools

POS

Scanner

Warehouse equipment

Computer literacy

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FT Hourly Brady, TX, US

18 days ago Requisition ID: 1160

Goodwill West Texas provides employment services and programsto help our employees, as well as members of our community, fulfill their potential. In collaboration with a network of other local resource providers, we continually strive to fulfill our mission of "providing opportunities for people with barriers to employment."

Goodwill West Texas is a lot more than “just a thrift store.” Goodwill is really about changing livesand providing self-sufficiency and dignity through work. That’s why 87 cents of every dollar earned in our stores goes directly to our mission.

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SUPERVISES: Works with Store Manager in supervising employees

POSITION SUMMARY:Demonstrates Goodwill’s Core Values through actions and behaviors. The Assistant Store Manager follows the Store Manager’s direction in overseeing the daily business operations of the store. Ensures maximum sales and profitability through merchandise, donated and new goods, expense control, team management, operating costs, loss prevention and safety. Responsible for motivating, training and supervising a diverse group of employees in day-to-day tasks. Ensures excellent customer experience throughout all areas including the donation door, sales floor and cash wrap.

EDUCATION / EXPERIENCE:

• Supervisory experience preferred
• High School/GED preferred
• Must be able to read, write and operate computer

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

• Ability to supervise and motivate employees.
• Ability to handle the needs of disabled employees in a sensitive and effective manner.
• Ability to quickly make decisions and resolve conflict
• Ability to accurately operate and balance cash register
• Ability to communicate appropriately with coworkers and customers
• Ability to operate all equipment necessary to perform their duties (POS, Scanner, warehouse equipment, etc.)
• Must be able to safely handle, lift and carry items
• Ability to stand and walk for long periods
• Ability to stoop and bend
• Willing to perform tasks necessary to ensure continuous store operations
• Ability to work varied hours and days as business dictates

RESPONSIBILITIES & DUTIES:

(E – Essential function of job duties)

• Adhere to and promote Goodwill’s performance standards and Core Values. Foster a positive team environment. (E)
• Responsible for consistently monitoring process flow and making improvements as necessary. (donated/new goods to floor to securing a sale) (E)
• Responsible for making certain each customer receives outstanding service by providing a customer friendly environment (E)
• Provide training and follow up to ensure employees greet/acknowledge each customer, display solid product knowledge & express genuine concern for customers & their needs. (E)
• Provide direction and leads team in offering excellent customer experience at the donation door. Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor (E)
• Proficient with POS system and scanning technology (E)
• Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc (E)
• Understand Goodwill Mission programs and follows the “round up” scripting to support the Mission. Ensures employees are trained and held accountable for “round up” process (E)
• Maintain security protocol regarding passwords, money handling and safeguarding the facility (E)
• Responsible for intake and inventory management of new goods. Create and maintain a system to organize and secure all new goods. Replenish stock appropriately. (E)
• Responsible for promptly addressing customer and employee concerns, and communicating situations/resolutions with Manager (E)
• Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)
• Responsible for ensuring the store is operating efficiently and employees stay on task to meet or exceed established goals (sales, production, roundup, etc.) (E)
• Maintain knowledge of products, placement, pricing and train staff of such. (E)
• Work with Manager to create and maintain a schedule that provides store coverage. Monitor store coverage and take measures to ensure appropriate staffing.
• Edit and approve time in conjunction with Manager. (E)
• At the direction of the Manager, facilitate floor moves, merchandising, display maintenance & store housekeeping. (E)
• Follow budgetary guidelines & improve processes to meet or exceed those guidelines. (E)
• Must be able to navigate and troubleshoot databases such as POS, ADP/scheduling, outlook, virtual meetings, etc. (E)
• Receive and monitor stock & process/replenish merchandise in store. (E)
• Work with Manager to hire and train new staff, as well as provide ongoing training. (E)
• Responsible for promptly addressing customer and employee concerns, and communicating situations/resolutions with Manager (E)
• Enforce and adhere to all company policies, procedures & practices including but not limited to operating procedures, general rules, signage, pricing & loss prevention. (E)
• Process all required documentation and paperwork accurately and timely. (E)
• Assist Manager to complete competencies and evaluations thoroughly and timely. (E)
• Create and foster a respectful and inclusive team environment. Communicate appropriately & positively with co-workers & others. (E)
• Set a positive example and represent Goodwill appropriately. (E)
• Perform other duties & responsibilities as assigned by supervisor.