Forward Deployed Engineer

Greenhouse Software, Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

NiCE is seeking a proactive AI Systems Architect to design and deliver production-ready conversational AI agents at scale. You’ll own end-to-end agent lifecycles, partnering with leading enterprises to solve high-priority challenges with agentic AI.

You’ll shape the platform and roadmap, collaborating with decision-makers while advancing inference, orchestration, and deployment strategies across industries.

Qualifications

• Hands-on experience building and operating end-to-end production AI systems at scale.
• Natural builder with high personal agency, shipping solutions.
• Startup founder or early engineer experience valued; balance speed, quality and ownership.
• Proven problem-solving ability in rapidly shifting environments.
• Experience in AI/LLM-powered systems production is a major plus.
• Familiarity with evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Knowledge of React, TypeScript, and/or Go is an advantage.
• Comfortable working with customers to unpack problems and deliver practical solutions.

Responsibilities

• Architect and deliver production-ready conversational AI agents that fuel growth.
• Lead live, scalable agentic AI systems across sectors like financial services, healthcare, and commerce.
• Own the entire AI agent lifecycle from pilot to launch and refinement.
• Collaborate with decision-makers at enterprises to tackle high-priority challenges.
• Contribute to platform evolution and product roadmap through field learnings.
• Develop reusable agent frameworks for diverse industry needs.
• Pioneer integration of emerging voice models into enterprise deployments.

Skills

AI & technology expertise

Problem-solving

Strategic communication

Customer-facing experience

React

TypeScript

Go

Prompt engineering

RAG pipelines

End-to-end production systems

Tools

React

TypeScript

Go

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

• You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
• These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
• You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
• You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
• The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

How will you make an impact?

• Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
• Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
• Design reusable agent frameworks adapted to the specific demands of different industries.
• Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
• Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
• Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

Have you got what it takes?

Education & Background

• Hands-on experience building and operating end-to-end production systems at scale.
• With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
• Startup founder or early engineer experience is highly valued, you understand the tradeo s between speed, quality, and ownership. AI & Technology Expertise
• Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
• Experience developing or operating AI/LLM-powered systems in production is a major plus.
• Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Familiarity with React, TypeScript, and/or Go is an advantage. CX & Industry Knowledge
• At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
• Prior experience in customer-facing or externally-led technical roles is a plus. Strategic & Communication Skills
• A clear, direct communicator who can be equally persuasive with engineers and executives.
• Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
• Able to balance competing priorities and drive alignment across technical and business teams.

What's in it for you?

• Build AI agents that run in production at meaningful scale, not slideware or research exercises.
• Work shoulder-to-shoulder with leaders at globally recognized enterprises and high growth startups.
• Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
• Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
• Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.