Lead Product Manager, Digital Gifting Experience

1-800-FLOWERS.COM, Inc.; Jericho (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

1-800-FLOWERS.COM is seeking a customer-obsessed Product Manager to shape and deliver high-quality digital gifting experiences across our brands. You will own initiatives spanning enterprise web and native apps, from discovery to checkout and post-purchase touchpoints.

You’ll translate customer needs into product requirements, partner with Engineering, Design, QA, Analytics, Marketing, Merchandising, and Operations, and ensure features launch with usability, reliability, and measurable impact.

Qualifications

• 5+ years of product management experience in consumer digital products, e-commerce, or retail.
• Experience owning customer-facing web and/or native-app product experiences.
• Demonstrated ability to manage products across complex customer journeys (discovery to post-purchase).
• Strong product judgment and ability to translate opportunities into customer-centered solutions.
• Experience in Agile environments and managing backlogs in Jira.
• Strong analytical skills using data to prioritize work and measure results.
• Excellent communication and stakeholder-management skills; able to align technical and non-technical teams.

Responsibilities

• Own defined product areas across enterprise web and native app experiences, from discovery to launch.
• Translate customer insights and business priorities into measurable roadmaps and requirements.
• Define user stories, acceptance criteria, and release plans for delivery teams.
• Prioritize and refine the product backlog; lead sprint planning and release-readiness.
• Collaborate with Design to create intuitive omnichannel gifting experiences.
• Triage defects and evaluate tradeoffs with Engineering and QA.
• Coordinate with Marketing, Merchandising, Analytics, Operations to connect initiatives to goals.
• Establish success metrics and monitor launches for continuous improvement.
• Communicate priorities and progress to stakeholders and leadership.

Tools

Jira

Job description

1-800-FLOWERS.COM is seeking a customer-obsessed Product Manager to shape and deliver high-quality digital gifting experiences across our brands. You will own initiatives spanning enterprise web and native apps, from discovery to checkout and post-purchase touchpoints.

You’ll translate customer needs into product requirements, partner with Engineering, Design, QA, Analytics, Marketing, Merchandising, and Operations, and ensure features launch with usability, reliability, and measurable impact.