Digital Product Manager - - Post-Purchase, Delivery & Recipient Experience

1-800-FLOWERS.COM, Inc.; Jericho (NY); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

1-800-Flowers.com, Inc. is seeking a Digital Product Manager for the post-purchase, delivery, and recipient experience.

You will partner with Product, Technology, Operations, and Customer Experience to enhance order tracking, delivery communications, and recipient engagement. The role focuses on translating business needs into actionable requirements, aligning roadmaps, and delivering seamless web and mobile experiences to improve customer confidence and satisfaction.

Qualifications

• Bachelor's degree or equivalent practical experience in business or tech field.
• 1+ years in digital product management or related roles.
• Experience with e-commerce and post-purchase customer experiences.

Responsibilities

• Lead post-purchase product initiatives for order tracking and delivery communications.
• Translate business needs into requirements, stories, and acceptance criteria.
• Collaborate with Technology, UX/UI, Customer Experience, Operations, and Analytics.
• Support testing, release readiness, and post-launch monitoring.
• Analyze feedback and metrics to drive optimization.

Skills

Digital product management

Analytical thinking

Communication

Project coordination

Time management

Education

Bachelor's degree in Business, Marketing, Information Systems, Computer Science, or related field

Master’s degree preferred

Tools

Excel

PowerPoint

Product analytics tools

Job description

Digital Product Manager - - Post-Purchase, Delivery & Recipient Experience

#23415

Description

Position Overview

1-800-Flowers.com is seeking a Digital Product Manager to help transform and modernize the post-purchase customer experience. Partnering with cross-functional teams across Product, Technology, Operations, and Customer Experience, you will support initiatives that improve order tracking, delivery communications, recipient engagement, and customer confidence. This is a unique opportunity to drive meaningful change, work on high-impact digital experiences, and help shape the future of the gifting journey.

Key Responsibilities

• Drive the execution and delivery of digital product initiatives focused on the post-purchase customer experience, including order tracking, delivery communications, and recipient engagement.
• Translate business needs into clear product requirements, user stories, and acceptance criteria while managing priorities, dependencies, and roadmap deliverables.
• Partner cross-functionally with Technology, UX/UI, Customer Experience, Operations, Fulfillment, and Analytics teams to deliver seamless digital experiences across web and mobile platforms.
• Support the design and optimization of order management, shipment visibility, customer notifications, self-service capabilities, and recipient-facing experiences that improve customer satisfaction and reduce friction.
• Coordinate testing, user acceptance validation, release readiness, and post-launch monitoring to ensure high-quality product delivery.
• Analyze customer feedback, behavioral data, service trends, and performance metrics to identify opportunities for optimization and continuous improvement.
• Support A/B testing, experimentation, and data-driven enhancements that improve engagement, increase customer confidence, and elevate the sender and recipient experience.
• Communicate project status, risks, dependencies, and recommendations to stakeholders while serving as a day-to-day partner for assigned product initiatives.

The expected range for this position is $90,000-95,000 annually. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Featured benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.

Requirements

Required Qualifications

• Bachelor's degree in Business, Marketing, Information Systems, Computer Science, or a related field, or equivalent practical experience. Master’s degree preferred.
• 1+ years of experience in digital product management, product coordination, e-commerce, customer experience, business analysis, digital operations, or a related role.
• Experience supporting digital projects, website enhancements, customer service tools, or customer-facing product initiatives.
• Familiarity with product delivery processes, including requirements gathering, user stories, testing, and feature implementation.
• Basic understanding of e-commerce order journeys, post-purchase communications, customer self-service, or delivery experiences.
• Strong organizational skills with the ability to manage multiple assignments, track deliverables, and meet deadlines.
• Analytical and problem-solving skills with the ability to interpret data, investigate issues, and suggest improvements.
• Proficiency with Microsoft Office applications, including Excel and PowerPoint; willingness to learn product and analytics tools.
• Strong written and verbal communication skills and the ability to collaborate across Product, Technology, Customer Experience, and Operations teams.
• Comfortable working in a fast-paced, collaborative environment with evolving priorities.

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