Director, Site Merchandising & Experience

1-800-FLOWERS.COM, Inc.; Jericho (NY); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

1-800-FLOWERS.COM, INC is seeking a Director of Site Merchandising & Experience to shape how millions of customers discover, shop, and engage with our gifting brands. This senior leader will own end-to-end merchandising strategy across desktop and mobile, driving growth, conversion, and revenue.

You'll partner with Product, UX/UI, Technology, Marketing, and Analytics to optimize navigation, search, content, and personalized experiences, while leading a high-performing team through seasonal

Qualifications

• 8+ years of progressive experience in e-commerce or site merchandising.
• 3+ years of leadership experience managing teams or large cross-functional initiatives.
• Proven success developing merchandising strategies that improve conversion and revenue.
• Deep understanding of e-commerce journeys, onsite search, navigation, and product presentation.
• Experience with seasonal campaigns, high-volume e-commerce periods, and promotions.
• Strong analytical skills to drive business decisions and performance improvements.
• Experience with A/B testing, personalization, and recommendation engines.

Responsibilities

• Define and execute a comprehensive site merchandising strategy across digital brands.
• Drive product, category, content, promotions, and gifting experiences across the customer journey.
• Own merchandising across homepages, landing pages, navigation, search results, and PDPs.
• Collaborate with Product, UX/UI, Technology, Marketing, Analytics, and Merchandising teams.
• Lead planning for holidays, promotions, and product launches with operational readiness.
• Develop and coach a high-performing merchandising team.

Skills

Leadership

E-commerce

Site Merchandising

Analytics

A/B Testing

Personalization

Conversion Optimization

Cross-functional Collaboration

Education

Bachelor's degree in Business/Marketing/Merchandising/Digital Commerce, or equivalent

Job description

1-800-FLOWERS.COM, INC is seeking a Director of Site Merchandising & Experience to shape how millions of customers discover, shop, and engage with our gifting brands. This senior leader will own end-to-end merchandising strategy across desktop and mobile, driving growth, conversion, and revenue.

You'll partner with Product, UX/UI, Technology, Marketing, and Analytics to optimize navigation, search, content, and personalized experiences, while leading a high-performing team through seasonal