Lead Product Manager – Crew Ops & Guest Experience

Royal Caribbean Group; Miramar (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Royal Caribbean Group is seeking a Lead, Product Management for Crew Operations & Guest Experience technology. You will own a portfolio spanning housekeeping, inspections, guest requests, and maintenance operations, driving internalized, enterprise-ready solutions that improve crew efficiency and guest satisfaction.

The role focuses on defining configurable inspection workflows, partnering with Hotel Ops, Guest Services, and Engineering, and delivering against enterprise security and data

Qualifications

• 5–8+ years as a Product Owner or Product Manager, Lead level or equivalent.
• Experience transitioning from third‑party platforms to internally built solutions.
• Experience defining configurable or low‑code platform requirements.

Responsibilities

• Own and maintain product roadmaps for four platforms: Housekeeping Hub, HIM, Guest Request Platform, and Issue Tracker/Maintenance Ops Hub.
• Define MVPs and acceptance criteria; guide backlog items for delivery planning.
• Collaborate with engineering in sprint planning and reviews; ensure product alignment with goals.
• Define data model requirements and dashboards for real-time ops visibility across fleet.
• Engage stakeholders across Hotel Ops, Guest Services, Maintenance, and Inspections to align tech with operations.
• Monitor product health, adoption, and operational metrics; drive continuous improvement.

Skills

Product ownership

Agile methodology

Stakeholder management

Data-driven

Hospitality ops

Education

Bachelor’s degree in Computer Science, IT, Business, Hospitality Management

Tools

Jira

Confluence

Job description

Royal Caribbean Group is seeking a Lead, Product Management for Crew Operations & Guest Experience technology. You will own a portfolio spanning housekeeping, inspections, guest requests, and maintenance operations, driving internalized, enterprise-ready solutions that improve crew efficiency and guest satisfaction.

The role focuses on defining configurable inspection workflows, partnering with Hotel Ops, Guest Services, and Engineering, and delivering against enterprise security and data