Lead Product Manager, AI-Driven Care Experience

Spring Health; New York (NY); Hybrid; USD 182,000 - 242,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401(k) match

No-cost therapy visits program

Paid time off

Parental leave

Fertility support

Wellhub access

BrightHorizons childcare

Professional development reimbursement

Donation matching

Job summary

Spring Health is seeking a Lead Product Manager, Care Experience, to own the vision for technology-enabled care experiences. You will help members progress, empower providers, and extend the impact of each session within the care journey.

Based in New York City with a 2–3 day in-office expectation, you’ll work with cross-functional teams to improve care continuity, rebooking, and outcomes, while responsibly applying AI to enhance workflows and patient care.

Qualifications

• 7+ years of product management experience in consumer, B2B2C, or healthcare products.
• Experience designing and running experiments (A/B tests, cohort analysis, iterative rollouts).
• Strong analytical fluency linking data to product decisions and outcomes.

Responsibilities

• Own the product vision, strategy and roadmap for core care experiences.
• Prioritize moments in early care journeys to reduce friction and improve rebooking.
• Use insights and data to measure impact against KPIs across business and clinical outcomes.
• Guide work from discovery through launch and iteration with cross-functional teams.
• Communicate tradeoffs and align stakeholders while maintaining focus on care outcomes.
• Apply AI thoughtfully, using human judgment to evaluate AI outputs.

Skills

Product strategy

Experiment design

Data analysis

AI tooling

Communication

Healthcare domain

Tools

Looker

Mixpanel

Eppo

Job description

Spring Health is seeking a Lead Product Manager, Care Experience, to own the vision for technology-enabled care experiences. You will help members progress, empower providers, and extend the impact of each session within the care journey.

Based in New York City with a 2–3 day in-office expectation, you’ll work with cross-functional teams to improve care continuity, rebooking, and outcomes, while responsibly applying AI to enhance workflows and patient care.