Senior Product Manager, AI-Driven Care Experience

Alma; San Francisco (CA); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health benefits and 401(k) match

Therapy/mindfulness network access

Paid time off and holidays

Parental leave (6–18 weeks)

Job summary

Spring Health is seeking a Lead Product Manager, Care Experience, to shape how technology connects care moments for members and providers. You will drive the vision, strategy, and roadmap, partnering with analytics, data science, and clinical teams to improve outcomes and continuity.

Based in NYC with a hybrid schedule, you’ll lead discovery through launch, apply AI thoughtfully, and foster cross-functional collaboration across engineering, design, and care partnerships.

Qualifications

• 7+ years of product management experience, with a track record of shipping consumer, B2B2C, or healthcare products that improved engagement, retention, or outcomes.
• Experience designing and running experiments (A/B tests, cohort analysis, iterative rollouts) and using results to guide strategy.
• Strong analytical fluency, with the ability to form hypotheses, run analyses directly, and connect behavioral data to product decisions and downstream business impact.
• Comfort navigating ambiguity and balancing speed with clinical integrity and stakeholder trust.
• Excellent written and verbal communication skills, with the ability to clearly and concisely articulate strategy, insights, and tradeoffs.
• Hands‑on fluency with AI tools in your day‑to‑day work, and a strong point of view on where AI can improve products and workflows.
• Experience working with or alongside clinicians or other licensed professionals is a plus.
• Fluency with tools like Looker, Mixpanel, and/or Eppo is a plus.

Responsibilities

• Own the product vision, strategy and roadmap for core care experiences, with a goal of improving care continuity and clinical outcomes.
• Identify and prioritize the highest-impact moments in a member's early care journey, and shape the product experiences that help members and providers get the most out of every session and reduce friction to rebookings.
• Use member and provider insights, behavioral data, and experimentation to refine priorities, and partner with analytics and data science to measure impact against KPIs that reflect both business and clinical outcomes.
• Guide product work from discovery through launch and iteration, balancing user needs, clinical considerations, and operational realities.
• Build alignment across cross–functional teams, communicate tradeoffs clearly, and keep decisions focused on meaningful care experiences and outcomes.
• Apply AI thoughtfully in how you build and how you work, using human judgment to evaluate AI outputs and raising the AI fluency bar across your team.

Skills

PM experience

Experiment design

Analytical thinking

Communication skills

AI fluency in work

Ambiguity handling

Cross-functional collaboration

Education

Bachelor's or higher (implied)

Tools

Looker

Mixpanel

Eppo

Job description

Spring Health is seeking a Lead Product Manager, Care Experience, to shape how technology connects care moments for members and providers. You will drive the vision, strategy, and roadmap, partnering with analytics, data science, and clinical teams to improve outcomes and continuity.

Based in NYC with a hybrid schedule, you’ll lead discovery through launch, apply AI thoughtfully, and foster cross-functional collaboration across engineering, design, and care partnerships.