Lead Produce Department Manager

careers-naturalgrocers; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Birthday Bonus Pay

Health Insurance

Paid Time Off

Employee Discount

Job summary

Natural Grocers in Austin, TX is seeking a Produce Manager to direct the produce department, train staff, and ensure profitability through strong control of inventory and margins.

You will oversee sourcing, maintain fresh displays, manage stock levels, and uphold health and safety standards while delivering world-class customer service.

This role requires leadership, experience in grocery/produce, and flexibility to work evenings, weekends, and store schedules; a forklift cert may be required.

Qualifications

• High School diploma or GED preferred.
• Ability to obtain forklift certification.
• 1-2 years of experience in grocery/retail/produce environment preferred; natural foods background is a plus.
• 1-2 years of experience supervising others preferred.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance.
• Ability to manage changing priorities and to stay focused with the task at hand.
• Excellent customer service skills.
• Ability to take direction and follow through.
• Proficient in MS Word, Excel and Outlook.

Responsibilities

• Providing World Class Customer Service as a number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Creating an inviting, full and shopable department.
• Ordering for the produce department and maintaining accurate inventory levels.
• Managing margin, COGS and overall department profitability including minimizing shrink and maximizing effective purchasing.
• Setting and maintaining the department on a daily basis including ensuring that the produce rack is consistently fresh, full and abundant throughout the day.
• Culling, crisping, rotating and properly handling/storing produce.
• Ensuring only certified organic produce is ordered and received.
• Ensuring all in-stock products/conditions meet company standards.
• Ensuring that all tools and equipment are cleaned in accordance with health department and company standards.
• Receiving all incoming produce orders per company standards.
• Offering and following up on special orders.
• Training and monitoring department personnel.
• Working with other department managers to cross-train staff to accomplish all needed tasks.
• Conducting active and passive demos.
• Merchandising shelves, endcaps and dynamic displays.
• Assisting in interviewing and hiring for department needs.
• Working with the store manager to address performance and/or disciplinary issues within the department.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
• Continually increasing product knowledge.
• Utilizing email and IS programs as needed.
• Opening and closing of store.
• Completing DSR and the closing cash processes may be required absence of any other qualified employee.
• Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.

Skills

Customer service

Leadership

Inventory management

Communication

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Natural Grocers in Austin, TX is seeking a Produce Manager to direct the produce department, train staff, and ensure profitability through strong control of inventory and margins.

You will oversee sourcing, maintain fresh displays, manage stock levels, and uphold health and safety standards while delivering world-class customer service.

This role requires leadership, experience in grocery/produce, and flexibility to work evenings, weekends, and store schedules; a forklift cert may be required.