Lead Process Manager, Continuous Improvement — Hybrid

National Grid Plc; Waltham (MA); Hybrid; USD 132,000 - 155,000; Full time

Job summary

National Grid in Waltham, MA is seeking a Lead Process Manager, Continuous Improvement to drive cost-saving and efficiency opportunities across the MA Gas business. You will use data to identify gaps, build business cases, and lead cross-functional initiatives from definition to implementation.

The role requires strong analytics, stakeholder engagement, and change management skills, plus experience in Excel and Power BI. Hybrid schedule; valid driver's license helpful.

Qualifications

• Requires 3+ years in process improvement, performance, analytics or related areas.
• Bachelor's degree required.
• Demonstrated ability to lead initiatives through analysis, alignment, implementation and results tracking.
• Strong analytical and problem-solving skills with complex data.
• Proven experience developing business cases or quantifying benefits.
• Proficiency with Excel and PowerPoint; able to create decision-ready analyses.
• Experience creating dashboards/reports using Power BI or similar BI tools.
• Ability to influence without authority and maintain momentum across stakeholders.
• Excellent written and verbal communication; able to present findings to leadership.

Responsibilities

• Lead cross-functional process improvement initiatives across MA Gas and end-to-end processes.
• Collect, validate, and analyze data to identify trends and opportunities; develop reports and visuals.
• Build business cases and quantify expected benefits and success measures.
• Own initiatives from problem definition through implementation and stabilization.
• Engage stakeholders, facilitate sessions, and align accountabilities and decisions.
• Translate complex analyses into concise recommendations and actions for leadership.
• Support change management with standard work, measures, and training.

Skills

Data analysis

Problem solving

Stakeholder engagement

Project leadership

Communication

Regulated utility experience

Education

Bachelor's degree

Tools

Power BI

Microsoft Excel

PowerPoint

Job description

National Grid in Waltham, MA is seeking a Lead Process Manager, Continuous Improvement to drive cost-saving and efficiency opportunities across the MA Gas business. You will use data to identify gaps, build business cases, and lead cross-functional initiatives from definition to implementation.

The role requires strong analytics, stakeholder engagement, and change management skills, plus experience in Excel and Power BI. Hybrid schedule; valid driver's license helpful.