Senior Process Leader, Continuous Improvement & Value

National Grid Plc; Waltham (MA); Hybrid; USD 108,000 - 127,000; Full time

Benefits offered by this job

Annual bonus

Pension plan

Medical insurance

Job summary

National Grid seeks a Senior Process Manager, Continuous Improvement in Waltham, MA. The role advances performance across MA Gas with data analysis, root-cause analysis, and cross-functional process-improvement initiatives.

Hybrid work schedule. You will develop baselines, track savings, and deliver measurable business value while coaching others and promoting a culture of excellence.

Qualifications

• 2+ years of professional experience in analytics, process improvement, operations, finance, or related areas.
• Bachelor’s degree is required.
• Proficiency with Microsoft Excel and PowerPoint; familiarity with BI tools.
• Strong analytical and problem‑solving skills; ability to communicate findings.
• Must have a valid driver’s license.
• Ability to manage multiple concurrent priorities in a dynamic environment.
• Experience collaborating across functions and driving results.

Responsibilities

• Develop business cases and track benefits for process improvements.
• Contribute to cross-functional process-improvement initiatives.
• Collect, validate, and analyze operational and financial data to identify trends.
• Prepare reports, dashboards, and presentations for decision making.
• Support root-cause analysis and process mapping activities.
• Coordinate projects, track milestones, and manage risks and actions.
• Engage stakeholders across operations, compliance, finance, and tech.
• Assist with change management, training, and standard-work materials.
• Develop continuous-improvement capability through coaching and training.
• Foster a culture of data‑driven decision making and excellence.

Skills

Analytics

Process improvement

Excel

PowerPoint

BI tools

Cross-functional teamwork

Data analysis

Communication skills

Education

Bachelor's degree

Tools

Power BI

SQL

Job description

National Grid seeks a Senior Process Manager, Continuous Improvement in Waltham, MA. The role advances performance across MA Gas with data analysis, root-cause analysis, and cross-functional process-improvement initiatives.

Hybrid work schedule. You will develop baselines, track savings, and deliver measurable business value while coaching others and promoting a culture of excellence.