Senior Process Improvement Manager - Hybrid & Data-Driven

National Grid Plc; Waltham (MA); Hybrid; USD 108,000 - 127,000; Full time

Job summary

National Grid in Massachusetts is seeking a Senior Process Manager, Continuous Improvement in Waltham to lead process improvement initiatives and analytic efforts across the MA Gas business. The role follows a hybrid work schedule.

The successful candidate will analyze operational and financial data, identify performance trends and improvement opportunities, and contribute to initiatives that deliver measurable business value.

Qualifications

• Bachelor's degree is required.
• 2+ years of experience in analytics, process improvement, operations, finance or related areas.
• Proficiency with Microsoft Excel and PowerPoint; BI tools preferred.
• Ability to collaborate across functions and drive outcomes.
• Strong analytical and problem‑solving skills; effective communication.

Responsibilities

• Support development of performance baselines, benefit estimates, and tracking approaches for savings and business outcomes.
• Contribute to cross‑functional process improvements across MA Gas and end‑to‑end compliance processes.
• Collect, organize, validate, and analyze data to identify trends and improvement opportunities.
• Prepare recurring and ad hoc reports, dashboards, charts, and presentations.
• Assist with root‑cause analysis, process mapping, and stakeholder interviews.
• Help plan, track, and report on milestones, risks, issues, and deliverables.

Skills

Analytics

Process improvement

Operations

Finance

Project coordination

Communication

Education

Bachelor's degree

Tools

Excel

PowerPoint

BI tools

Job description

National Grid in Massachusetts is seeking a Senior Process Manager, Continuous Improvement in Waltham to lead process improvement initiatives and analytic efforts across the MA Gas business. The role follows a hybrid work schedule.

The successful candidate will analyze operational and financial data, identify performance trends and improvement opportunities, and contribute to initiatives that deliver measurable business value.