Hybrid Lead, Process Improvement & Efficiency

National Grid Plc; Waltham (MA); Hybrid; USD 132,000 - 155,000; Full time

Benefits offered by this job

Annual bonus

Generous pension

Private medical insurance

Career path

Job summary

National Grid is seeking a Lead Process Manager, Continuous Improvement in Waltham, MA, on a hybrid schedule. You will analyze and lead operational improvement opportunities across MA Gas, building fact-based business cases and driving cost-saving initiatives from problem definition to implementation.

The role requires strong data analysis, cross-functional influence, and the ability to shape sustainable improvements within our safety and compliance framework.

Qualifications

• 3+ years of professional experience in process improvement, business performance, analytics, or related areas is required.
• A bachelor’s degree is required.
• Demonstrated ability to independently lead an initiative through analysis, stakeholder alignment, implementation, and results tracking.
• Strong analytical and problem-solving skills, including experience working with complex or imperfect data, validating assumptions, identifying trends, and translating insights into action.
• Proven experience developing business cases or quantifying cost reduction, productivity, risk reduction, or other measurable operational benefits.
• Strong proficiency with Microsoft Excel and PowerPoint, including the ability to create decision-ready analyses and presentations is required.
• Experience creating reports or dashboards using Power BI or a comparable business‑intelligence tool.
• Demonstrated ability to influence without direct authority and maintain momentum across stakeholders with different priorities.
• Strong written and verbal communication skills, including experience presenting findings, recommendations, risks, and decisions to leadership.
• Ability to manage multiple concurrent priorities, work with limited supervision, and elevate material risks or decisions at the appropriate time.
• A valid driver’s license is required.

Responsibilities

• Lead cross-functional process-improvement initiatives across MA Gas.
• Collect and analyze operational and financial data to identify trends, root causes, risks, cost drivers, and opportunities. Develop clear reports, dashboards, and visualizations to support decisions.
• Establish performance baselines, quantify expected financial and operational benefits, define success measures, and support the delivery and validation of Type 1 and Type 2 savings and other measurable business benefits.
• Own initiatives from problem definition through implementation and stabilization. Maintain practical project controls such as charters, milestone plans, action logs, risk and issue registers, stakeholder plans, and status reporting.
• Facilitate working sessions, clarify decisions and accountabilities, resolve barriers, and influence partners across operations, compliance, finance, technology, and other teams.
• Translate complex analysis into concise findings, recommendations, risks, and actions for operational teams and leadership.
• Partner with process owners to implement standard work, measures, controls, communications, training, and handoffs that sustain improvements after project completion.
• Assess improvement opportunities based on value, feasibility, risk, compliance impact, resource needs, and strategic alignment, and recommend the appropriate go-forward plan.
• Contribute to a team environment that values data-driven decision-making, innovation, accountability, and continuous improvement.

Skills

Process improvement

Data analysis

Stakeholder engagement

Power BI

Excel

Project leadership

Financial analysis

Root cause analysis

Change management

Communication

Education

Bachelor's degree

Tools

Power BI

Excel

Job description

National Grid is seeking a Lead Process Manager, Continuous Improvement in Waltham, MA, on a hybrid schedule. You will analyze and lead operational improvement opportunities across MA Gas, building fact-based business cases and driving cost-saving initiatives from problem definition to implementation.

The role requires strong data analysis, cross-functional influence, and the ability to shape sustainable improvements within our safety and compliance framework.