Senior Process Manager, Continuous Improvement

National Grid Plc; Waltham (MA); Hybrid; USD 108,000 - 127,000; Full time

Benefits offered by this job

Annual bonus

Pension plan

Medical insurance

Job summary

National Grid seeks a Senior Process Manager, Continuous Improvement in Waltham, MA. The role advances performance across MA Gas with data analysis, root-cause analysis, and cross-functional process-improvement initiatives.

Hybrid work schedule. You will develop baselines, track savings, and deliver measurable business value while coaching others and promoting a culture of excellence.

Qualifications

• 2+ years of professional experience in analytics, process improvement, operations, finance, or related areas.
• Bachelor’s degree is required.
• Proficiency with Microsoft Excel and PowerPoint; familiarity with BI tools.
• Strong analytical and problem‑solving skills; ability to communicate findings.
• Must have a valid driver’s license.
• Ability to manage multiple concurrent priorities in a dynamic environment.
• Experience collaborating across functions and driving results.

Responsibilities

• Develop business cases and track benefits for process improvements.
• Contribute to cross-functional process-improvement initiatives.
• Collect, validate, and analyze operational and financial data to identify trends.
• Prepare reports, dashboards, and presentations for decision making.
• Support root-cause analysis and process mapping activities.
• Coordinate projects, track milestones, and manage risks and actions.
• Engage stakeholders across operations, compliance, finance, and tech.
• Assist with change management, training, and standard-work materials.
• Develop continuous-improvement capability through coaching and training.
• Foster a culture of data‑driven decision making and excellence.

Skills

Analytics

Process improvement

Excel

PowerPoint

BI tools

Cross-functional teamwork

Data analysis

Communication skills

Education

Bachelor's degree

Tools

Power BI

SQL

Job description

Senior Process Manager, Continuous Improvement

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is hiring a Senior Process Manager, Continuous Improvement in Waltham, MA. This role follows a hybrid work schedule.

Job Purpose

The Senior Process Manager will support and advance business performance and process-improvement efforts across our MA Gas business. This position will analyze operational and financial data; help identify performance trends, root causes, cost drivers, and improvement opportunities; and contribute to initiatives that improve efficiency and deliver measurable business value.

The successful candidate should be curious, proactive, accountable, and motivated to grow into progressively greater ownership of improvement initiatives.

Key Accountabilities

• Business Case & Benefit Tracking: Support the development of performance baselines, benefit estimates, success measures, and tracking approaches for Type 1 and Type 2 savings and other measurable business outcomes.
• Support Process Improvement Initiatives: Contribute to cross-functional improvements across MA Gas and end-to-end compliance processes using established continuous improvement tools and methods.
• Data Analysis & Insight Generation: Collect, organize, validate, and analyze operational, compliance, and financial data to identify trends, risks, cost drivers, performance gaps, and opportunities for improvement.
• Reporting & Visualization: Prepare recurring and ad hoc reports, dashboards, charts, and presentations that communicate findings clearly and support business decisions.
• Root-Cause Analysis: Assist with process mapping, data review, stakeholder interviews, analysis, and other structured techniques to understand performance issues and potential solutions.
• Project Coordination: Help plan, track, and report on milestones, actions, risks, issues, decisions, and deliverables using project charters, workplans, action logs, and other standard project-management tools.
• Stakeholder Engagement: Build collaborative relationships with operations, compliance, finance, technology, and other partner teams. Participate in working sessions and follow up on agreed actions.
• Support Change Management: Assist with communications, training materials, standard work, measures, controls, and handoffs needed to implement and sustain process changes.
• Develop Improvement Capability: Learn and apply continuous-improvement, analytical, financial, project-management, and change-management techniques through coaching, formal training, and hands‑on project experience.
• Promote a Culture of Excellence: Contribute to a team environment that values curiosity, data‑driven decision‑making, accountability, collaboration, and continuous improvement in support of the Gas Pipeline Safety and Compliance Strategy.

Qualifications

• 2+ years of professional experience in analytics, process improvement, operations, finance, project coordination, or related areas is required. Relevant internship or co‑op experience may be considered.
• A bachelor’s degree is required.
• Proficiency with Microsoft Excel and PowerPoint is required. Familiarity with business intelligence tools is preferred.
• Demonstrated ability to collaborate across functions, follow through on commitments, and contribute to shared outcomes is required.
• Strong analytical and problem‑solving skills, with the ability to organize data, identify patterns, test assumptions, and communicate findings.
• Ability to manage multiple concurrent priorities, work with limited supervision, and elevate material risks or decisions at the appropriate time.
• Understanding of continuous improvement methods such as process mapping, root-cause analysis, or a demonstrated interest in developing these skills.
• Effective written and verbal communication skills, including the ability to explain findings and recommendations to different audiences.
• Must be comfortable working in a dynamic environment with shifting priorities and multiple concurrent assignments.
• Ability to gradually take on greater ownership as experience and capability develop.
• A valid driver’s license is required.

More Information

$108,000 - $127,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fair and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

Safety, Health, Environment and Resilience

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.