Lead Print & Customer Experience Specialist

FedEx Group; San Francisco (CA); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement plan

Job summary

FedEx Office in San Francisco is seeking a Lead Consultant to deliver expert customer service while coordinating store activities and complex production orders. You will take orders, provide pricing, and recommend FedEx Office products and services, managing digital imaging, scheduling, and fulfillment with leadership support when needed.

The role requires a high school diploma, 2+ years of relevant experience, and excellent communication skills.

Qualifications

• Requires a high school diploma or equivalent.
• Minimum 2 years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Delivers friendly, expert service to all customers.
• Manages production flow and ensures orders are completed on time.
• Takes customer orders, provides pricing, and performs consultative selling.
• Leads digital imaging, scheduling, and production on complex orders.
• Sets up complex orders and multitasks.
• Ensures quality during and after production.
• Coordinates pick-up and delivery.
• May provide leadership to team members on shift.
• Assists in training store team members.
• Operates POS and handles financial transactions.
• Maintains required financial paperwork and assists with reporting.
• Follows SOPs and safety policies.
• Supports shipping-related services and activities, advises on shipping methods.

Skills

Customer service

Communication

Team leadership

Education

High school diploma or equivalent

Tools

POS terminal

Job description

FedEx Office in San Francisco is seeking a Lead Consultant to deliver expert customer service while coordinating store activities and complex production orders. You will take orders, provide pricing, and recommend FedEx Office products and services, managing digital imaging, scheduling, and fulfillment with leadership support when needed.

The role requires a high school diploma, 2+ years of relevant experience, and excellent communication skills.