Lead Pharmacy Technician

Cardinal Health; Oregon; Hybrid; USD 30,000 - 47,000; Full time

Job summary

Cardinal Health is seeking a Lead Pharmacy Technician to guide the pharmacy operations team, oversee day-to-day activities, and ensure accurate prescription processing. You will supervise technicians, monitor productivity, and coach staff to maintain regulatory compliance.

This role emphasizes onboarding, training, workflow optimization, and collaboration across departments to support safe, timely patient care and efficient operations in a fast-paced environment.

Qualifications

• Minimum 4+ years of related experience in pharmacy operations.
• High School diploma or equivalent required.
• Active Florida Pharmacy Technician License.
• Experience in retail, specialty, mail-order, or long-term care pharmacy.
• Proven leadership, mentoring, and training abilities.
• Strong verbal and written communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Experience collaborating across teams and building relationships.
• Detail-oriented with strong organizational skills.
• Experience as SME for pharmacy workflows or systems is preferred.

Responsibilities

• Lead and guide pharmacy technicians in day-to-day operations.
• Oversee onboarding, training, and development of team members.
• Monitor productivity, workflow performance, and quality metrics.
• Provide coaching and address performance concerns with leadership.
• Support staffing, PTO management, and coverage planning.
• Conduct operational audits and maintain documentation.
• Manage secure emails, phone inquiries, and internal communications.
• Oversee prescription processing queues and timely completion of orders.
• Perform pharmacy technician duties including billing, entry, and workflow tasks.
• Coordinate with internal teams to ensure continuity of care and resolve issues.

Skills

Leadership

Mentoring

Training

Communication

Prioritization

Team collaboration

Attention to detail

Organization

Education

High School diploma or equivalent

Tools

CarePoint

GuardianRx

PioneerRx

Prodigy

ProScript

Job description

What Retail Pharmacy contributes to Cardinal HealthPharmacy Operations is responsible for the safe, efficient, and effective coordination of Cardinal Health's pharmacy operations that service acute care hospitals, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers.Retail Pharmacy is responsible for ensuring the correct and safe dispensing of prescription medications to the general public, in accordance with legal, ethical and professional guidelines; may also consult with and advise patients and physicians regarding prescribed and over-the-counter medications.Work Schedule9:00 AM to 5:30 PM ET, Monday to FridayRemoteJob SummaryThe Lead Pharmacy Technician serves as a frontline leader within the pharmacy operations team, providing day-to-day guidance, support, and oversight to pharmacy technicians while maintaining responsibility for key technician functions. This role helps ensure operational excellence through productivity monitoring, quality assurance activities, workflow management, staff training, scheduling support, and performance coaching. The Lead Pharmacy Technician acts as a subject matter resource for the team, promotes adherence to pharmacy processes and regulatory requirements, and helps drive timely, accurate prescription processing to support exceptional patient care.

Responsibilities

• Serve as the primary point of contact for pharmacy technicians by answering questions, providing guidance, and supporting daily operations.
• Assist with onboarding, training, and ongoing development of pharmacy team members.
• Monitor employee productivity, workflow performance, and quality metrics to ensure operational goals are achieved.
• Provide coaching and performance feedback while escalating significant performance concerns to pharmacy leadership.
• Support staffing and scheduling activities, including PTO management and coverage planning.
• Complete operational audits, maintain documentation, and prepare reports related to team and workflow performance.
• Manage and respond to secure emails, phone inquiries, and operational communications.
• Monitor prescription processing queues and ensure timely completion of new orders and refill requests.
• Perform pharmacy technician duties including prescription processing, billing support, order entry, and medication-related workflow activities.
• Coordinate with internal teams to support continuity of care and resolve operational issues.
• Identify and appropriately escalation clinical questions, prescription clarifications, and pharmacist-related matters.
• Monitor prescription turnaround times and assist the team in meeting daily production and service-level goals.
• Promote compliance with pharmacy procedures, quality standards, and regulatory requirements.
• Serve as a subject matter expert and resource for pharmacy operations, systems, and workflow processes.

Qualifications

• 4+ years of related experience, preferred
• High School diploma, GED or equivalent, or equivalent work experience, preferred
• Active Florida Pharmacy Technician License.
• Experience working as a pharmacy technician in a retail, specialty, mail-order, long-term care, or similar pharmacy environment.
• Demonstrated experience leading, mentoring, training, or guiding team members.
• Strong verbal and written communication skills.
• Ability to prioritize tasks, manage competing deadlines, and work effectively in a fast-paced environment.
• Proven ability to collaborate across teams and build positive working relationships.
• Strong organizational skills with attention to detail and accuracy.
• Experience training and developing pharmacy staff, preferred
• Experience serving as a subject matter expert (SME) for pharmacy workflows or systems, preferred
• Experience with CarePoint or similar pharmacy management systems, including GuardianRx, PioneerRx, Prodigy, or ProScript, preferred
• Experience supporting productivity monitoring, quality assurance programs, scheduling, and performance coaching, preferred

What is expected of you and others at this level

• Applies extensive knowledge and company policies to complete a wide range of assignments.
• Demonstrates expert understanding of all levels of the job family and has thorough knowledge of jobs outside area of responsibility.
• Takes the lead in effectively applying new processes and skills in accomplishing assignments.
• May provide technical guidance and training to others.
• Maintains appropriate licenses, training and certifications.
• Works on complex problems that require independent action and a high degree of initiative to resolve issue.
• Makes recommendation for new or revised processes and has a role on the implementation.
• Adheres to all quality guidelines.
• Works with minimal degree of supervision.