Lead Pharmacy Technician

Cardinal Health; Lorida (FL); Remote; USD 38,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health in the United States is seeking a Lead Pharmacy Technician to guide daily operations within the pharmacy team, ensuring accurate prescription processing and regulatory compliance.

You will mentor technicians, monitor workload, support scheduling, and act as a SME for pharmacy systems such as CarePoint and PioneerRx, with a remote, weekday schedule and competitive benefits.

Qualifications

• 4+ years of related pharmacy experience.
• Active Florida Pharmacy Technician License.
• Experience in retail/pharmacy environments.
• Proven leadership, mentoring, and training abilities.
• Strong communication and organizational skills.
• Ability to manage multiple tasks in a fast-paced setting.
• Experience with pharmacy management systems.

Responsibilities

• Serve as the primary contact for pharmacy technicians.
• Onboard and develop team members.
• Monitor productivity, workflow, and quality metrics.
• Provide coaching and feedback to staff.
• Assist with staffing, PTO management, and coverage.
• Complete audits, maintain documentation, and report on performance.
• Manage secure emails, calls, and communications.
• Monitor prescription queues and ensure timely processing.
• Perform pharmacy technician duties including billing, entry, and workflows.
• Coordinate with internal teams to ensure continuity of care.
• Escalate clinical questions to pharmacists.
• Monitor turnaround times to meet targets.
• Ensure compliance with procedures and regulatory requirements.
• Serve as SME for operations, systems, and workflows.

Skills

Team leadership

Communication skills

Prioritization

Attention to detail

Training and mentoring

Customer service

Education

High School diploma / GED

Active Florida Pharmacy Technician License

Tools

CarePoint

GuardianRx

PioneerRx

Prodigy

ProScript

Job description

What Retail Pharmacy contributes to Cardinal Health

Pharmacy Operations is responsible for the safe, efficient, and effective coordination of Cardinal Health's pharmacy operations that service acute care hospitals, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers.

Retail Pharmacy is responsible for ensuring the correct and safe dispensing of prescription medications to the general public, in accordance with legal, ethical and professional guidelines; may also consult with and advise patients and physicians regarding prescribed and over-the-counter medications.

Work Schedule

9:00 AM to 5:30 PM ET, Monday to Friday

Remote

Job Summary

The Lead Pharmacy Technician serves as a frontline leader within the pharmacy operations team, providing day-to-day guidance, support, and oversight to pharmacy technicians while maintaining responsibility for key technician functions. This role helps ensure operational excellence through productivity monitoring, quality assurance activities, workflow management, staff training, scheduling support, and performance coaching. The Lead Pharmacy Technician acts as a subject matter resource for the team, promotes adherence to pharmacy processes and regulatory requirements, and helps drive timely, accurate prescription processing to support exceptional patient care.

Responsibilities

• Serve as the primary point of contact for pharmacy technicians by answering questions, providing guidance, and supporting daily operations.
• Assist with onboarding, training, and ongoing development of pharmacy team members.
• Monitor employee productivity, workflow performance, and quality metrics to ensure operational goals are achieved.
• Provide coaching and performance feedback while escalating significant performance concerns to pharmacy leadership.
• Support staffing and scheduling activities, including PTO management and coverage planning.
• Complete operational audits, maintain documentation, and prepare reports related to team and workflow performance.
• Manage and respond to secure emails, phone inquiries, and operational communications.
• Monitor prescription processing queues and ensure timely completion of new orders and refill requests.
• Perform pharmacy technician duties including prescription processing, billing support, order entry, and medication-related workflow activities.
• Coordinate with internal teams to support continuity of care and resolve operational issues.
• Identify and appropriately elevate clinical questions, prescription clarifications, and pharmacist-related matters.
• Monitor prescription turnaround times and assist the team in meeting daily production and service-level goals.
• Promote compliance with pharmacy procedures, quality standards, and regulatory requirements.
• Serve as a subject matter expert and resource for pharmacy operations, systems, and workflow processes.

Qualifications

• 4+ years of related experience, preferred
• High School diploma, GED or equivalent, or equivalent work experience, preferred
• Active Florida Pharmacy Technician License.
• Experience working as a pharmacy technician in a retail, specialty, mail-order, long-term care, or similar pharmacy environment.
• Demonstrated experience leading, mentoring, training, or guiding team members.
• Strong verbal and written communication skills.
• Ability to prioritize tasks, manage competing deadlines, and work effectively in a fast-paced environment.
• Proven ability to collaborate across teams and build positive working relationships.
• Strong organizational skills with attention to detail and accuracy.
• Experience training and developing pharmacy staff, preferred
• Experience serving as a subject matter expert (SME) for pharmacy workflows or systems, preferred
• Experience with CarePoint or similar pharmacy management systems, including GuardianRx, PioneerRx, Prodigy, or ProScript, preferred
• Experience supporting productivity monitoring, quality assurance programs, scheduling, and performance coaching, preferred

What is expected of you and others at this level

• Applies extensive knowledge and company policies to complete a wide range of assignments
• Demonstrates expert understanding of all levels of the job family and has thorough knowledge of jobs outside area of responsibility
• Takes the lead in effectively applying new processes and skills in accomplishing assignments
• May provide technical guidance and training to others
• Maintains appropriate licenses, training and certifications
• Works on complex problems that require independent action and a high degree of initiative to resolve issue
• Makes recommendation for new or revised processes and has a role on the implementation
• Adheres to all quality guidelines
• Works with minimal degree of supervision
• Has latitude to make decisions in exceptional circumstances within established guidelines
• Provides guidance to less experienced team members
• May have team leader responsibilities but does not formally supervise

Anticipated hourly range: $27.30 per hour - $31.12 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 11/21/2026 *if interested in opportunity, please submit application as soon as possible.

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Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.