Lead Personal Shopper – eCommerce & Guest Experience

Lowes Foods, LLC; Hickory (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Lowes Foods To Go is seeking a proactive supervisor to lead a team of Personal Shoppers, ensuring a world-class guest experience with our Go service. You will train, motivate, and develop staff while optimizing order fulfillment, guest communication, and safety standards.

In this role you will coordinate schedules, monitor performance against metrics, and partner with store leadership to grow LFTG adoption.

Qualifications

• Ability to supervise, train and develop others.
• Friendly, energetic, genuine personality with strong people skills.
• Clear and concise communication.
• Strong attention to detail with multitasking.
• Ability to work well with diverse personalities.
• Ability to read information and take direction.
• Knowledge of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments.
• Willingness to learn multiple tasks and technical requirements.
• Ability to lift 25 lbs consistently and 50 lbs occasionally.
• Ability to bend, kneel and stand for extended periods.
• Ability to work with computers, handheld Android/iOS devices and basic Microsoft Office skills.
• Ability to troubleshoot systems with support teams.
• Knowledge of agricultural products and seasonality.
• Knowledge of Microsoft Excel, email, keyboard and basic computer skills.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team
• Guide the team to interact with guests in a genuine, fun, and friendly manner
• Maintain sanitation and safety throughout the department according to Lowes Foods standards
• Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers
• Communicate service issues with Guest Care Center and store management daily
• Maintain a professional appearance and attitude at all times
• Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
• All other duties assigned by management

Skills

Supervision

People skills

Communication

Multi-tasking

Teamwork

Learning ability

Tech literacy

Physical stamina

Job description

Lowes Foods To Go is seeking a proactive supervisor to lead a team of Personal Shoppers, ensuring a world-class guest experience with our Go service. You will train, motivate, and develop staff while optimizing order fulfillment, guest communication, and safety standards.

In this role you will coordinate schedules, monitor performance against metrics, and partner with store leadership to grow LFTG adoption.