Lead Personal Shopper

Lowes Foods; Hickory (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Lowe's Foods in Hickory, NC is seeking a Shop Supervisor for the Lowes Foods To Go (LFTG) service. You will supervise a team of Personal Shoppers, ensure accurate order picking, and deliver engaging guest experiences while meeting safety and efficiency standards.

You will partner with the Guest Service Manager, coordinate schedules, train staff, monitor metrics, and communicate with guests by phone and email.

Qualifications

• Ability to supervise and develop other people.
• Friendly, energetic personality with strong people skills.
• Clear and concise written and oral communication.
• Detail-oriented with multi-tasking capability.
• Works well with diverse teams and viewpoints.
• Ability to read information and take direction.
• Knowledge or quick learning of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, Center Store.
• Willingness to learn multiple tasks and technical requirements.
• Must lift 25 lb regularly and 50 lb occasionally.
• Ability to bend, kneel and stand for extended periods.
• Comfort with handheld devices and basic Microsoft Office.
• Troubleshooting basics with support teams.
• Knowledge of agricultural products and seasonality.
• Proficiency in Excel and basic computer skills.

Responsibilities

• Supervise, train and develop team members.
• Promote a friendly, energetic guest experience.
• Write effective schedules for the eCommerce team.
• Ensure sanitation and safety in the department.
• Motivate and educate the team on standards.
• Fulfill orders, communicate with guests, follow tech protocols.
• Operate department according to operational standards.
• Foster safety, efficiency and service.
• Publish and review business metrics and marketing execution.
• Provide training and quality inspections for Personal Shoppers.
• Notify management about stock and quality issues daily.
• Communicate service issues with Guest Care Center and store management.
• Reach guests by phone and email to ensure satisfaction.
• Provide in-store guest service as needed (bagging, locating products).
• Maintain professional appearance and attitude at all times.
• Coordinate with LFTG Field Specialist for orientation and training.
• Perform any additional duties assigned by management.

Skills

Supervisory skills

People skills

Clear communication

Attention to detail

Team collaboration

Reading/comprehension

Dept. knowledge

Willingness to learn

Physical ability

Stamina

Tech literacy

Troubleshooting

Seasonal knowledge

Excel and Office

Job description

Overview You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. You will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests to understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel. You will gain career experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will drive your team to execute to our highest standards and support outreach and business development efforts to drive adoption of Lowes Foods To Go in your store. The ideal candidate is a positive and results-oriented person who is comfortable leading and motivating all types of individuals, while being comfortable having genuine interactions with Lowes Foods guests.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team
• Guide the team to interact with guests in a genuine, fun, and friendly manner
• Maintain sanitation and safety throughout the department according to Lowes Foods standards
• Continually motivate and educate your team on expectations and best-practices
• Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
• Operate the department according to strict operational standards
• Cultivate an environment focused on safety, efficiency, and service
• Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers
• Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
• Communicate any service issues with Guest Care Center and store management on a daily basis
• Communicate with guests, via phone and email, to ensure guest satisfaction
• Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
• Maintain a professional appearance and attitude at all times
• Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
• All other duties assigned by management

Qualifications

• Ability to supervise, train, and develop other people
• Friendly, energetic, genuine, and outgoing personality with strong people skills
• Capable of communicating clearly and concisely
• Strong attention to detail with the ability to multi-task
• Ability to work well with others, especially those with differing personalities and viewpoints
• Ability to read and understand information and take direction
• Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally
• Ability to bend, kneel and stand for extended periods of time
• Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills
• Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams
• Knowledge of agricultural products and seasonality of offerings during each
• Knowledge of Microsoft Excel, email, keyboard and basic computer skills