Lead Personal Shopper: Elevate Guest Service

Lowes Foods; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discount

Career growth

Job summary

Lowes Foods To Go is seeking a proactive supervisor to lead the Personal Shoppers in Raleigh for our growing eCommerce channel. You will oversee order fulfillment, guest communications, and frontline service while ensuring safety and efficiency.

You will engage with guests, manage schedules with the Guest Service Manager, and drive performance metrics. The role combines leadership with hands-on operations in a fast-paced grocery setting.

Qualifications

• Supervise, train and develop team members.
• Friendly, energetic and strong people skills.
• Capable of clear and concise communication.
• Strong attention to detail with multi-tasking ability.
• Work well with a diverse team and viewpoints.
• Able to read information and take direction.
• Know or quickly learn basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments.
• Willing to learn multiple tasks and technical requirements.
• Lift 25 lb consistently and 50 lb occasionally.

Responsibilities

• Support in-store and curbside marketing to promote LFTG and drive subscriptions.
• Partner with Guest Service Manager to write effective schedules for eCommerce team.
• Guide the team to interact with guests in a genuine, fun, and friendly manner.
• Maintain sanitation and safety per Lowes Foods standards.
• Motivate and educate team on expectations and best practices.
• Execute duties of LFTG Personal Shoppers: fulfillment, guest communication, protocols.
• Operate department per strict operational standards.
• Cultivate safety, efficiency, and service.
• Publish and monitor metrics (on-time orders, pick efficiency, curbside wait time).
• Provide training and perform quality inspections with feedback.

Skills

Team leadership

People skills

Clear communication

Attention to detail

Collaboration

Learning ability

Department knowledge

Quick learner

Physical ability

Tools

Microsoft Excel

Android devices

iOS devices

Microsoft Office

Job description

Lowes Foods To Go is seeking a proactive supervisor to lead the Personal Shoppers in Raleigh for our growing eCommerce channel. You will oversee order fulfillment, guest communications, and frontline service while ensuring safety and efficiency.

You will engage with guests, manage schedules with the Guest Service Manager, and drive performance metrics. The role combines leadership with hands-on operations in a fast-paced grocery setting.