Lead Permit & e-Permitting Specialist

City of Pasadena, CA; Pasadena (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

The City of Pasadena, Planning and Community Development Department, seeks a Permit Services Specialist to lead Permit Center staff and oversee e-permit services in the LMS. The role ensures LMS is maintained and operations run efficiently; coordinates with the Permit Center Manager on records requests and policy enforcement.

The ideal candidate is detail-oriented, capable of guiding technicians with limited supervision, and experienced with EnerGov and Bluebeam or similar systems.

Qualifications

• High school diploma or GED required.
• Five years of progressively responsible experience in building permit and/or e-permit processing.
• Associate's degree preferred.

Responsibilities

• Leads, provides work guidance and direction and participates in the work of Permit Center staff; schedules, assigns and monitors work for completeness and conformance with standards; trains staff and ensures equal employment opportunity.
• Resolves escalated customer issues and addresses permit process complaints; communicates complex rules and assists with permit extensions and Certificates of Occupancy.
• Oversees workflow processes; performs quality assurance to ensure proper customer service; suggests policy changes and trains staff on new processes.
• Analyzes parcel maps; assigns addresses for new construction; reviews address changes; conducts site visits and coordinates address assignments.
• Coordinates records access requests and release of information for Public Records Act and subpoenas.
• Prepares and coordinates work reports; attends meetings; maintains relations with the public, contractors, utilities and City staff.

Skills

Problem Solving

Customer Service

Self-Management

Oral Communication

Attention to Detail

Education

High school diploma or GED

Five years of permit/e-permit experience

Associate's degree preferred

Tools

EnerGov

Bluebeam

Job description

The City of Pasadena, Planning and Community Development Department, seeks a Permit Services Specialist to lead Permit Center staff and oversee e-permit services in the LMS. The role ensures LMS is maintained and operations run efficiently; coordinates with the Permit Center Manager on records requests and policy enforcement.

The ideal candidate is detail-oriented, capable of guiding technicians with limited supervision, and experienced with EnerGov and Bluebeam or similar systems.