Lead Permit Specialist — e-Permits & LMS Expert

City of Pasadena; Pasadena (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

The City of Pasadena’s Planning and Community Development Department seeks a Permit Services Specialist to lead permit technicians and support e-permit services within the LMS. The role ensures LMS is maintained and operated efficiently and assists with Public Records Act requests in the Permit Center and Building Division.

The ideal candidate is detail-oriented, capable of training staff, coordinating workflows, and enforcing policies.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Five years of progressively responsible experience in building permit and/or e-permit processing.
• Experience with EnerGov and Bluebeam or similar LMS is preferred.

Responsibilities

• Leads and guides Permit Center staff; assigns and monitors work for completeness and accuracy; trains staff on processes and safety practices.
• Resolves escalated customer issues and explains complex rules, assists with permit extensions and Certificates of Occupancy.
• Oversees workflows; analyzes and improves policies; trains staff on new processes.
• Analyzes parcel map changes; assigns addresses to new construction; reviews address changes and conducts site visits.
• Coordinates record access requests and release of information for Public Records Act and subpoenas.
• Prepares reports; attends meetings; maintains cooperative relations with the public, contractors, utilities and City staff.

Skills

Problem Solving

Customer Service

Self-Management

Oral Communication

Attention to Detail

Education

High school diploma or GED

Five years of permit/e-permit processing experience

Associate's degree preferred

Tools

EnerGov

Bluebeam

Job description

The City of Pasadena’s Planning and Community Development Department seeks a Permit Services Specialist to lead permit technicians and support e-permit services within the LMS. The role ensures LMS is maintained and operated efficiently and assists with Public Records Act requests in the Permit Center and Building Division.

The ideal candidate is detail-oriented, capable of training staff, coordinating workflows, and enforcing policies.